When sending items outside the UK, it's important to check details such as weight limits, addressing standards, lists of prohibited or restricted items and to know which customs forms you might need to use
Main delivery services What’s available Delivery aim International Standard Yes 5-7 working days
Weight limit 2kg
Books & pamphlets 5kg
Price zone: World Zone 1
International Tracked and Signed
Yes 5-7 working days Maximum compensation £250
International Tracked Yes 5-7 working days
Maximum compensation £250
New Zealand Post have a unique postal address for every delivery point in New Zealand. Addresses are made up of multiple lines of information which vary depending on the type of address. There are three types of New Zealand Post postal address:
- PO Box, Private Bag or Counter Delivery (known as delivery service addresses)
Address types shouldn't be combined. For example, you shouldn't combine an urban or rural street address with a PO Box address. All mail items must also show a full return postal address.
For further information please refer to New Zealand Post Address and Packing (new window) page.
Special Packaging Requirements
For more information on packaging special items including bicycles, car parts, crockery, electrical equipment, radios, liquids, millinery, musical instruments, pictures in frames and powders, please refer to the New Zealand Post ‘How to package special items’ (new window) page.
Goods up to £270 require customs label CN22. This form must be signed by the sender and attached to the top left hand corner of the item. The sender’s full name and address must be written on the front of the item. Goods over £270 require customs declaration CN23 + adhesive plastic wallet SP 126.
Please visit our Customs pages for more information about customs and to access your customs forms.
Here is an indication of prohibited items for mailing to New Zealand. For further information, or further clarification please refer to the New Zealand Post Office website or the UPU prohibitions & restrictions website.
You must not send any item addressed to a country in which the item is unlawful or prohibited. When an item is restricted you must comply with the restriction. Prohibitions and restrictions vary from country to country, and can sometimes apply to items which you may think are ordinary. The information below is provided in good faith, but Royal Mail is not responsible for it, and it should be viewed as a guide only. Specific restrictions and changes may be enforced at short notice, so for clarification please contact the destination country's trade, postal, and customs authorities as appropriate. Business customers are strongly recommended to do this.
Prohibited products are not permitted in the mail under any circumstances
- Live animals
- Any living stage of an amphibian, fish or invertebrate, including ova.
- Animal manures.
- Endangered, threatened and exploited species.
- Fish and crustaceans, molluscs and other aquatic invertebrates
- Whale products.
- Vegetable products
- Live trees and other plants; bulbs, roots and the like; cut flowers and ornamental foliage
- Plants and plant seeds.
- Residues and waste from the food industries; prepared animal fodder
- Fittings which have come into contact with stock, soil, sand, clay and earth in a raw unmanufactured state.
- Goods which may be used as stock food.
- Animal remedies.
- Unprocessed fruit and plant products of all kinds.
- Packing materials imported in conjunction with the above.
- Soil, sand, clay and earth
- Tobacco and manufactured tobacco substitutes
- Chewing tobacco.
- Ores, slag and ash
- Iron and steel classified within headings 7201 and 7202 to 7229 and 7301–7307 of the New Zealand Customs Tariff.
- Uranium metal, compounds and ore.
- Mineral fuels, mineral oils and products of their distillation; bituminous substances; mineral waxes
- Coal, lignite, peat, coke and similar products falling within headings 2701 to 2704 of the New Zealand Customs Tariff.
- Inorganic chemicals; organic or inorganic compounds of precious metals, of rare-earth metals, of radioactive elements or of isotopes
- Radioactive substances.
- Organic chemicals
- Trichlorofluoromethane (common name CFC 11).
- Dichlorodifluoromethane (common name CFC 12).
- Pharmaceutical products
- Controlled drugs, e.g. cocaine, cannabis, etc.
- Explosives; pyrotechnic products; matches; pyrophoric alloys; certain combustible preparations
- All explosives, other than safety cartridges and cases, railway fog signals, percussion caps, small arms ammunition, shot gun ammunition.
- Matches containing white or yellow phosphorous.
- Miscellaneous chemical products
- The importation of all pesticides is prohibited with the exception of: Pesticides registered to and imported by an approved importer.
- Specific importations approved by the Pesticides Board.
- 1, 1, 2-trichloro-trifluorethane (common name CFC 113) .
- 1, 2-dichloro-tetrafluorethane (common name CFC 114).
- Chloropentafluorethane (common name CFC 115).
- Plastics and articles thereof
- PCB, rubber teats, soothers, pacifiers, etc
- Wood and articles of wood; wood charcoal
- Sawdust, wood waste and scrap.
- Untreated timber, whether or not stripped of bark or sap.
- Printed books, newspapers, pictures and other products of the printing industry; manuscripts, typescripts and plans
- Banknotes or any other form of currency.
- The postal administration of New Zealand no longer accepts postal items, including registered and insured items, containing banknotes or any other form of currency.
- Books, magazines, periodicals, documents and sound recordings which are indecent within the meaning of the Indecent Publication Act 1963.
- Recorded video tapes within the meaning of the Video Recordings Act 1987 that are indecent within the meaning of that Act in the hands of all persons for all purposes.
- Football pools and competitions of a like nature.
- Textiles and textile articles
- Headgear and parts thereof
- Motorcycle safety helmets.
- Prepared feathers and down and articles made of feathers or of down; artificial flowers; articles of human hair
- Hair or bristle including goods which incorporate hair or bristle.
- Natural or cultured pearls, precious or semi-precious stones, precious metals, metals clad with precious metal and articles thereof; imitation jewellery; coins, banknotes or any other form of currency
- False and counterfeit money.
- Gold coins.
- Tools, implements, cutlery, spoons and forks, of base metal; parts thereof of base metal
- Offensive weapons, viz knuckle dusters, knives incorporating knuckle dusters, sword sticks, flick and gravity knives.
- Arms, ammunition and military vehicles.
- Miscellaneous manufactured articles
Here is an indication of restricted items for mailing to New Zealand. For further information, or further clarification please refer to the New Zealand Post Office website or the UPU prohibitions & restrictions website
You must not send any item addressed to a country in which the item is unlawful or prohibited. When an item is restricted you must comply with the restriction. Prohibitions and restrictions vary from country to country, and can sometimes apply to items which you may think are ordinary. The information above is provided in good faith, but Royal Mail is not responsible for it, and it should be viewed as a guide only. Specific restrictions and changes may be enforced at short notice, so for clarification please contact the destination country's trade, postal, and customs authorities as appropriate. Business customers are strongly recommended to do this.
• Live animals; animal products
• Live animals
All animals are prohibited or require a permit to import from the Director, Animal Health Division, Ministry of Agriculture and Fisheries.
Living bees: With prior consent of the Director, Advisory Services Division, Ministry of Agriculture and Fisheries or the Minister of Agriculture and Fisheries.
Living insects and insect eggs: With prior consent of the Director, Advisory Services Division, Ministry of Agriculture and Fisheries. Dead entomological specimens are admitted conditionally provided they are packed in such a manner as to allow verification of the contents.
Veterinary biological products: With the consent of the Director-General of Agriculture and Fisheries.
Birds and reptiles, including the carcass or any portion thereof, and the eggs of any birds or reptile: With the prior consent of the Minister of Agriculture and Fisheries.
• Animals, birds, reptiles, mammals, including the egg or carcass of any portion of the carcass.
• Biological products.
• Fish and crustaceans, molluscs and other aquatic invertebrates. See General note Live animalsentry above
• Fish and fish products.
Importation of the flesh or carcass of dead marine fish (excluding any species of salmonid fish or any shellfish) is permitted. Salmonid fish products (salmon and trout) are prohibited unless cooked to a temperature of not less than 100 degrees celcius for 20 minutes. Shellfish are admitted as imports only under the conditions prescribed by the Director, Fisheries Management Division, Ministry of Agriculture and Fisheries, Wellington.
• Dairy produce; birds' eggs; natural honey; edible products of animal origin, not elsewhere specified or included
No honey, other bee products or equipment having been used for bees (except that which is necessary to serve as containers for bees being imported) may be admitted without prior consent of the Director, Advisory Services Division.
Sausage casings, natural and synthetic, with the consent of the Ministry of Agriculture and Fisheries.
Meat or meat products provided they have been sterilized by heat and are conveyed in hermetically sealed tins or glass containers not under refrigeration or in other sealed containers not under refrigeration, in accordance with the Animals Act 1967. All other types of meat or meat products which have been freeze-dried, pasteurized, salted, smoked, dried, pickled or processed other than by heat sterilization (complete cooking) are prohibited. Particular attention is drawn to the recent development of the accelerated freeze-drying process for meat which results in a product suitable for transmission by post. Such a product is prohibited. Meat which has been preserved or otherwise processed into any meat products, or any other portion of the carcass of any stock which has been manufactured into meat meal, bone meal, bone flour, or any other food for stock or poultry other than animal manure, with the consent of the Minister of Agriculture and Fisheries and subject to such conditions as may be specified in the permit.
• Prepared foodstuffs; beverages, spirits and vinegar; tobacco and manufactured tobacco substitutes
• Cocoa and cocoa preparations
• Cocoa, being beans (seeds) of the cocoa tree, whole or unground, with the consent of the Minister of Agriculture and Fisheries.
• Preparations of cereals, flour, starch or milk; pastrycooks' products
• Noodles such as egg, rice, shrimp and chicken noodles and including those containing packets of dehydrated sauces and other varieties variously described as vermicelli, bean thread, bean sticks, etc, are admitted provided they are commercially manufactured and are contained in sealed packages.
• Beverages, spirits and vinegar
• Brandy, Whisky.
Spirits, viz brandy not being wholly the distillate of the fermented juice of the fresh grapes, with the consent of the Controller of Customs. Spirits, viz brandy and whisky if matured in wood for three years.
• Residues and waste from the food industries; prepared animal fodder
• Dead Bees
No equipment having been used for bees is admitted except that which is necessary to serve as containers for bees being imported. No honey, other bee products or equipment having been used for bees (except that which is necessary to serve as containers for bees being imported) may be admitted without prior consent of the Director, Advisory Services Division.
Sausage casings, natural and synthetic, with the consent of the Ministry of Agriculture and Fisheries.
Seed, mixed and unmixed, in forms suitable for feeding to cage birds and seeds used for agricultural purposes, including the seed of any cereal crop, pulse crop, pasture crop, fodder crop, or any other kind of agricultural crop, with the consent of the Director-General of Agriculture and Fisheries and subject to such conditions as he or she may prescribe.
Grain, processed or unprocessed, in forms suitable for feeding stock, and plant meals and other plant products in forms suitable for feeding stock, with the consent of the Director-General of Agriculture and Fisheries and subject to such conditions as he or she may prescribe.
All animal products, with the exemption of cooked meat in hermetically sealed containers, are prohibited or require a permit to import from the Director, Animal Health Division, Ministry of Agriculture and Fisheries.
• Pharmaceutical products
Yellow fever vaccine, with the consent of the Director of the Division of Public Health of the Department of Health, and subject to such conditions as he or she thinks fit to impose.
The following controlled drugs (or any preparation containing them) being named or described in the First Schedule to the Misuse of Drugs Act 1975, may be imported, exported or sold within New Zealand, ONLY with the approval of the Minister of Health, in accordance with regulations 3(1), 7 and 22, Misuse of Drugs Regulations 1977: Cantharidin, lysergic acid diethylamide, thalidomide or its salts, mescaline, peyote piperidine benzilate, phlocybin; dimethyltrypyamine (DMT); phencyclidine; psylocine, acetorphine (3-0-acetyl-7-alpha-(1-R hydroxy-1-methylbutyl)-6: 14-endoethenotetrahydro-oripavine) a product also designated by reference M.183; bufotenine (3-(2-emethyaminoethyl- 5-indolol); etorphine (7 alpha-)1-R-hydroxy-1-methylburyl)-6: 14-endoethenotetrahydroeripavine), a product also designated by reference M.99; methyldimethoxylemthyl phenylethylamine: 5-methoxydi- methyltryptamine:
beta-aminopropylbenzene; its salts; its N-alkyl derivatives; their salts; excepting, however, any of the foregoing group-related substances when contained in any appliance for inhalation in which the poison is absorbed in inert solid material: methoqualone; its salts; 3,4-methylenedioxyamphetamine: methylphenidate; its salts.
Any substance declared to be a controlled drug as defined in the 1st, 2nd and 3rd schedules to the Misuse of Drugs Act 1975, or controlled by any international convention on narcotic drugs is prohibited unless permission for import has been granted by the Director-General of Health.
New Zealand Post Limited is unable to transport perishable biological substances and regards them as prohibited articles, which is set out in the Letter Post Compendium.
New Zealand Post advises that all items are screened upon arrival in the country. Any item containing perishable biological substances will immediately be returned to the postal administration of origin.
Any inquiries about this policy should be directed to:
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045
Tel: +64 9 367 9710
• Printed books, newspapers, pictures and other products of the printing industry; manuscripts, typescripts and plans
Printed matter imported for the purpose of enabling residents of New Zealand to participate in football pools and competitions of like nature operated in another country with the consent of the Minister of Customs and subject to such conditions as he or she thinks fit to impose.
• Other made-up textile articles; sets; worn clothing and worn textile articles; rags
• Articles of stone, plaster, cement, asbestos, mica or similar materials
• Articles of asbestos cement, of cellulose fibre cement, or the like.
• Tools, implements, cutlery, spoons and forks, of base metal; parts thereof of base metal
• Lock-picking appliances.
"Lockaid" lock-picking "guns", manufactured by the Majestic Lock Co of New York, and similar lock picking devices, with the consent of the Minister of Customs.
• Arms and ammunition; parts and accessories thereof
Permitted in pursuance of a permit issued by a commissioned officer of police.
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