International Admail

We have two options for you to choose from:

International Admail Letters

This is available from:
Austria, Belgium, Denmark, Finland, France, Germany, Republic of Ireland, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

The maximum weight of an Admail Letter is usually 50g with the following exceptions:

• France, Italy and Portugal do not allow cards or envelopes over 20g
• Belgium does not allow cards over 20g.

International Admail Packets

Priced by country and volume-related discounts are available for customers receiving more than 2,000 packets per year per destination. They are available from:
Belgium, Finland, France, Germany, Republic of Ireland, The Netherlands, Spain and Switzerland.
The maximum weight is usually 2kg per item with the following exceptions:

• France 350g
• Germany 1kg.

Minimum and maximum sizes vary from country to country. Find out about size dimensions for packets and letters in our International Response Services User guide.

International Response Services - User Guide - 042012

Key design information

When you use the International Admail service, you must design a different reply-paid device for each country; this design differs if you wish your customers to return letters or packets.

For country specific design information for packets and letters, refer to our International Business Response user guide (see link above).

Approval

You must send us each proposed design for approval. You are also required to give us an indication of the numbers and weights of the items you expect to be returned to you. This will allow us to give you the most efficient service possible by pre-alerting our International Distribution Centre.

How items are returned to you

After your customers have mailed their replies to the local PO Box, the AA code within the address (issued to you on account set up) allows us to identify the replies as yours, and forward them back to your designated UK address.

Replies should take up to ten working days.

For more information refer to our International Business Response user guide (see link above).