Returns Management Service

A single address

Royal Mail will be provided with a return address with a dedicated postcode providing you a single capture point. We will also consult with you to understand your needs and build tailored data specifications to capture important information from any returned mail item including name, address and campaign number, and work with you and your printer to ensure the service is set up for smooth returns handling.

Handling to your specifications

Your returned mail will be physically handle exactly to your specification. Returned Items with no resuable valey can destroyed or you may choose to have them securely recycled. Items can be salvaged and any reusable materials like gifts and samples or even important documents like cheques can returned to you.

Giving you more information

Reason codes can be provided back to giving details of why your mail has been returned, so you can gain insight into customers, their behaviour and how it might affect you in the future. With this information, you can improve both your targeting and your ROI for campaigns.

Putting new data to work

An electronic file of goneaway records is produced based on your return management specification. You can use this to electronically update your customer database or mailing files so that more of your mailings reach more of the right people. At your request your returned records can be enhance using industry approved movers datasets, so you can understand why the item didn’t reach its intended audience and take appropriate action.

Saving you time and money

By letting Royal Mail receive and process your returns, you will be able to invest more time into your campaigns. With the information we provide, your next campaign will be better targeted and more effective.