NCOA® lets your harness data from our Redirection service – the service people use when they move house. It contains invaluable verified information which allows businesses to reconnect with lost customers by providing their new address. NCOA® Updates gives you the advantages of:
- accurate up to-date customer data
Our NCOA® Update service helps you stay in touch with customers who have moved .You can simply and effectively update your customer records with new addresses.
Royal Mail offers a Redirection service to people who want their mail redirected when they move house. To apply for the service, customers complete an application form including details of their name, old address, new address, email and telephone numbers. Customers can submit applications at a local Post Office®, online or over the phone. All applications are ID verified for security purposes, making the data extremely accurate.
The NCOA® Update File is built from our Redirection Service data. It contains the name of the person who has moved, the address they’ve left and the address they move to. Our data comes directly from the Redirection application forms of people who are moving. Your customers have already given us permission to forward their new contact details to organisations that have their old information. The file contains approximately 23 million records, and continues to grow at the rate of around 100,000 records per month.
Access to the most recent move
NCOA® Update gives you the most recent known address for an individual. So, if Mr Smith moved from address A to address B, subsequently to address C and finally to address D, NCOA® Update will only output address D, whether address A, B or C is used as the input address. This gives you access to the last available address. You can choose from daily, weekly or monthly update feeds. In all cases, you’ll receive the most recent data available to update your customer records.
Increasing customer contact
Retaining existing customers is often more cost-effective than finding new ones. With NCOA® Update you can maintain contact with your customers when they move home, saving money and increasing profit.
Making multi-channel communication even easier
In the near future, NCOA® Update will offer you a separate file containing customers’ email address and telephone numbers. This file will give you the added benefit of being able to update customer email and telephone details as well as their address information. Multi-channel communication will be even easier.
A successful combination - NCOA® Suppress
If your database is more than a few months old, you may be wasting time and money by mailing people who are no longer at their old addresses. NCOA® Suppress is designed to compliment NCOA® Update and includes all moved from address records supplied from the Redirection service. Used with NCOA® Update, NCOA® Suppress will provide you with one of the most effective product combinations for ensuring your database is kept up to date. Find out more about NCOA® Supress.
NCOA® Update is available to through our reseller channel or direct from Royal Mail.
If you want to become one of our authorised resellers, there are three main expenses involved:
- Annual License fee
- Security Review fee
- Royalty fee.
In some instances, a discounted fixed price may replace royalty fees. For more information about our resellers, call the Data Services Team, on 08456 000 098 or send us an e-mail to firstname.lastname@example.org.
If you buy the NCOA® Update service directly from Royal Mail, we can offer you a competitive, fixed price market rate for the service. This will depend on the size of your database and number of matches. Terms and Condition apply. To find out more about contact the Data Services Team, on 08456 000 098 or e-mail email@example.com.
NCOA® Update service is available either through a Reseller Licensee or as an End User (purchased directly from Royal Mail).
The total cost of becoming a NCOA® Update Reseller consists of three main elements:
- Annual Licence Fee
- Security Review Fee
- Royalty Fees
In certain circumstances, such as for high usage customers, discounted fixed prices may be offered instead of the royalty fees.
If you use the NCOA® Update service directly from Royal Mail we can offer you a competitive, fixed price market rate for the service. This will depend on the size of your database and number of matches (terms and conditions are applied).
For further information on prices, please contact the Data Services Team, on 08456 000 098 or email firstname.lastname@example.org
You can buy NCOA® Update from authorised resellers. Please Call the Data Services Team on 08456 000 098 to find our more about our resellers, or to find out more about buying direct from Royal Mail.
You can also send us an email email@example.com and we’ll be in touch with more information about the NCOA® Update database.
Talk to your account manager
Your account manager can also help you t find out more about NCOA® Update and how it fits in with your marketing plans.
Search help for more answers...
How do I access the NCOA® Update Product?
You can access the NCOA® Update Product either through an authorised reseller or you can buy the data directly from Royal Mail.Back to top
What’s the benefit of an up-to-date customer database?
Retaining existing customers is often more cost-effective than acquiring new ones. With NCOA® Update you can maintain contact with your customers when they move home, saving money and increasing efficiency.Back to top
How do I know the data Royal Mail supplies is current?
The NCOA® Update File is built exclusively from data sourced from the Redirection service. It includes the name of the individual who has moved, the address they move from and the address they move to. The file holds approximately 23 million records, and continues to grow at the rate of around 100,000 records per month. You can choose from daily, weekly or monthly update feeds. You’ll have the most recent data from our Redirections services to update your records.Back to top
What if my question isn’t answered here?
Please call the Data Services team on 08456 000 098, or send us an email.Back to top