Redirect & protect - do it 3 weeks before you move

When your customers move, they ask us to redirect their mail to a new address. Our NCOA® (National Change of Address) Alert data contains their full names and both the address they move to and from. The file covers pending, live, expired or cancelled redirections over the past three years. With this information, you can help protect your customers from identity theft. NCOA® Alert also provides fraud protection including:

  • previous occupier fraud - flagging customers when they leave an address
  • application fraud – preventing the use of a false identity to make applications
  • mail interception – stopping fraudsters from taking advantage of shared properties.
     

  • Why NCOA® Alert works

     

  • Prices

     

  • How to buy

     

  • Frequently asked questions

     

Need to keep your customer database current?

Royal Mail can ensure you have the latest information.

Find our more about NCOA ® Update

Worried your customers have moved?

NCOA® Suppress can give you the data you need.

Learn more about how NCOA® Suppress can help you