// IF AGENTS ARE AVAILABLE:
function agents_available(deptId) 
{
 document.getElementById('smartbutton').innerHTML ='<div id="live-advice-outerbox">'+
            '<div class="live-advice-innerbox">'+
               '<div class="pod">'+
               '<h3>Need Live Advice?</h3>'+
               '<p>If you have a question about buying this product, you can chat directly with a Royal Mail online advisor.</p>'+
               '<A HREF="" onClick="window.open(\'https://apps.instantservice.com/clientserv/royalmail/client/?di='+deptId+'\',' + 
                                '\'custclient\',\'width=480,height=510,scrollbars=0\');return false;">' + 
                                '<img src="/images/livechat/chat-btn.gif" width="112" height="29" alt="Chat now opens in a new window" /></a>'+
              '</div></div></div>';
    return true;
}

// IF AGENTS ARE NOT AVAILABLE:
function agents_not_available() 
{
    document.getElementById('smartbutton').innerHTML ='<div id="live-advice-outerbox">' +
        '<div class="live-advice-innerbox">'+
         '<div class="pod">'+
         '<h3>Need Live Advice?</h3>'+
         '<p>Unfortunately Live Advice is currently unavailable. Please access this page between 8.00am - 5.00pm to use the service.</p>'+
         '<p>If your query is urgent you can call 08457 740 740 until 6.00pm. '+
         'Alternatively, you can ask Sarah'+', '+'<a href="http://metafaq.royalmail.com/templates/royalmail/main/resultsPage?_DARGS=/portal/rmgroup/apps/templates/html/virtualAgent.jsp">'+
            'Royal Mail\'s online assistant</a>.</p>'+
         '</div></div></div>';
   return true;
}