Sameday™

Can I claim compensation for lost or damaged items?

All items sent via Sameday™ are automatically eligible for compensation up to the value of £2,500 for any loss or damage in addition to the fee you paid for the service. You can increase your compensation up to £20,000 for an additional fee, at the time of booking. Please note that this cover is only for loss or damage to the item sent and does not cover consequential loss. If you wish to make a claim, please call us on 0845 850 5522.

What happens if no one is available to sign for the item?

If we are unable to deliver your item, we will contact you immediately to find out what you want us to do. We can:

• deliver the item to a neighbour and leave a card
• return the item to you
• post the item through the letterbox. If you choose this, we would be unable to get a signature and compensation for any resulting loss or damage would not be payable.

How do I track my parcel?

When you set up an account, or request a Sameday™ collection, we’ll give you a unique username and password. You can use this to log in and track your item on our website.

We’ll also send you an email when your item is delivered and will be able to provide you with the signature of the person who accepted your item. Learn more about our terms and conditions.

Is there anywhere you can’t deliver to?

We don’t offer the Sameday™ service to The Isle of Man, the Isles of Scilly and the Channel Islands.

There are also a small number of postcodes that are subject to availability when you use the Sameday™ service. These are: ZE, IV, KW, HS, IM, TR, JE, GY and AB (apart from AB1-4, which we can deliver to), PO30-41, PA and PH.

If you need to deliver an item to one of these postcodes, just call us on 0845 850 5522.
 

Is there anything I can’t send with Sameday™?

There are very few restrictions on what we are able to deliver. However, if you’re sending valuable items such as money, jewellery or antiques, we suggest you use a more specialised security service such as Special Delivery™.

We are unable to carry items covered under our conditions for prohibited, dangerous or restricted goods.

Find out more about what we can’t carry.