Returns Management Service

With Returns Management, you’ll have better managed and fewer returns.

A single address

We’ll provide a return address with a dedicated postcode for your mailing campaigns. We’ll also consult with you to specify the data you would like captured from any returned mail item including name, address and campaign number. Then we’ll work with you and your printer to ensure the service is set up for smooth returns handling.

Handling to your specifications

We’ll physically handle your returned mail exactly to your specification. We can destroy returned items with no reusable value or have them securely recycled. If you want, we can salvage any reusable materials like gifts and samples or even important documents like checks and return them to you.

Giving you more information

We can show you why your mail has been returned, so you can gain an insight into customers, their behaviour and how it might affect you in the future. With this information, you can improve both your targeting and your ROI for campaigns.

Putting new data to work

We’ll produce an electronic file of goneaway records based on your returns. You can use this to electronically update your customer database or mailing files – so that more of your mailings reach more of the right people. If you request it, we’ll also enhance your records using industry approved movers datasets – so you can understand why the item didn’t reach its intended audience and take appropriate action.

Saving you time and money

By letting us receive and process your returns, you’ll be able to invest more time into your campaigns. With the information we provide, your next campaign will be better targeted – and more effective.

The first step is to get in touch with us.

• Contact your usual Royal Mail contact
• Call the Data Service team on 08456 000098
• Send us an email