Spending too much time and energy on returned mail? Not only are handling processes costly, so are missed sales. Our Returns Management service will save you money by dealing with your returns and removing ‘goneaways’ from your database. Returns Management also:
- gathers valuable customer information
- keeps your mailing lists up-to-date
- helps reduce future costs.
With Returns Management, you’ll have better managed and fewer returns.
A single address
We’ll provide a return address with a dedicated postcode for your mailing campaigns. We’ll also consult with you to specify the data you would like captured from any returned mail item including name, address and campaign number. Then we’ll work with you and your printer to ensure the service is set up for smooth returns handling.
Handling to your specifications
We’ll physically handle your returned mail exactly to your specification. We can destroy returned items with no reusable value or have them securely recycled. If you want, we can salvage any reusable materials like gifts and samples or even important documents like checks and return them to you.
Giving you more information
We can show you why your mail has been returned, so you can gain an insight into customers, their behaviour and how it might affect you in the future. With this information, you can improve both your targeting and your ROI for campaigns.
Putting new data to work
We’ll produce an electronic file of goneaway records based on your returns. You can use this to electronically update your customer database or mailing files – so that more of your mailings reach more of the right people. If you request it, we’ll also enhance your records using industry approved movers datasets – so you can understand why the item didn’t reach its intended audience and take appropriate action.
Saving you time and money
By letting us receive and process your returns, you’ll be able to invest more time into your campaigns. With the information we provide, your next campaign will be better targeted – and more effective.
- Does Returns Management require a printed barcode on the mailing piece?
- Does this service have the ability to read and capture the information from a barcode?
- What are the fulfilment timescales?
- Can poly-wrapped items be captured?
- Can non-standard mailing items be captured?
- Does Royal Mail offer secure recycling?
- Can Royal Mail cleanse my customer database and update my returns?
Search help for more answers...
Does Returns Management require a printed barcode on the mailing piece?
No, the service provides scanning of mailing items with or without a Barcode.Back to top
Does this service have the ability to read and capture the information from a barcode?
The service includes barcode data capture.Back to top
What are the fulfilment timescales?
Fulfilment timescales are driven by your requirements and how often you want data and or returned items sent back to your company. Our service is bespoke – so you decide.Back to top
Can poly-wrapped items be captured?
Yes.Back to top
Can non-standard mailing items be captured?
Yes.Back to top
Does Royal Mail offer secure recycling?
Yes, if you do not want your mail returned to you, we offer a secure recycling service.Back to top
Can Royal Mail cleanse my customer database and update my returns?
Yes, we can help you with a range of different data challenges. Contact your account manager to ask about our NCOA®products and services.Back to top