The easy way to print postage for multiple mail outs, you can download SmartStamp® to every computer in your office and link them all to one account.
- Print postage directly onto envelopes or labels from your PC.
- Personalise mail with your logo for added professionalism.
- Control your budget with pre-paid postage and easy top-up payment methods.
- From just £5.99 (including VAT) a month or £59.99 a year, plus postage.
Please note that new subscriptions to SmartStamp® service will be available again late Summer 2013.
Print postage using the SmartStamp® application
Print postage for multiple mailouts directly from your PC.
Please log in to royalmail.com to access SmartStamp.
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Troubleshooting
Installing SmartStamp software update
A software update will be release on 2nd April 2013 and will need to be installed to make purchases within SmartStamp® from this date. If you are experiencing problems downloading the latest version of SmartStamp® then please visit the SmartStamp® patch page.
If you are having problems using SmartStamp, try the following:
Clear your internet cache
If you’re using Internet Explorer 7/8: Open Internet Explorer and go to Tools > Internet Options > General. Under 'browsing history' click 'delete'. Choose which items you want deleting, make sure this includes cookies and temporary internet files. Click on delete.
For Firefox users: Open Firefox and go to Tools > Clear Recent History. Select the items you want to clear, ensuring this includes cookies and cache. Click on select.
Getting an 'Internal Server' error message
- Select the ‘Preferences’ option from bottom left of your SmartStamp screen
- Broadband customers: Ensure ‘connect via Local Network (LAN) is selected. Dial-Up Customers: please ensure Dial-Up is selected.
- Click the "Create connection" button
- Select ‘standard proxy settings’ unless you know for sure you go through a Proxy Server in which case select this option and enter the settings.
- Click through the internet connection wizard screens, through to ‘finish’
- A message should appear confirming connection settings have been successfully checked
- Click ‘Finish’
- Now click on ‘refresh’ or ‘update’ from top right of SmartStamp screen
- And now enter your printing password…and OK…continue as normal
Problems with your direct debit or recurring top-up account?
We’re really sorry but the current technical problems mean we’re unable to action any reoccurring direct debits or card top ups at the moment.
We’re trying to fix this as quickly as possible. In the meantime, please top-up your account manually, using a debit or credit card.
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Why choose SmartStamp®
Easy to use
Using SmartStamp® to print postage is simple:
- open your SmartStamp® software
- select the label or envelope size
- select the correct postage amount
- add personalised elements (e.g. address or logo)
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when you’re ready, print your postage.
Convenient
SmartStamp® is ideal for printing multiple mailings as you can have it loaded on each machine in your company. It can be used with any of the following services:
- Special Delivery Guaranteed™
- 1st Class
- 2nd Class
- Royal Mail Signed For™
- Airmail
- International Signed For™
- Surface Mail
Choose between single print, mail merge (for printing postage and multiple addresses) or bulk print (for printing more than one envelope or label without addresses).
Professional
SmartStamp® envelopes get noticed and remembered. Personalise your envelope with a logo or message and use icons to show that an item is urgent or fragile.
Cost effective
You can keep track of your Prepay credit wherever you are by accessing detailed online statements. Top up your account whenever you like using a credit or debit card.
Please note that your mail must be posted before the end of the next working day after the day you made a purchase (a ‘post by’ date is printed on the envelope to remind you). If there is a Bank Holiday, this will default to the following working day. If you don’t use your postage in time, or make a mistake when printing, then you can apply for a refund.
Before printing actual postage, you can trial print as many envelopes or labels as you wish.Collection service
You can pay for an Adhoc collection when using the SmartStamp®. Call 08457 950950 to book your collection.
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Prices
You can pay for your SmartStamp® subscription in two ways - monthly or annually. In addition, you will need to pay for any postage you print. Postage costs are the same as for stamps, and you can top up your Prepay account balance to buy postage through the SmartStamp® service at any time using a credit or debit card, or by setting up a monthly top up payment.
SmartStamp® prices Subscription Fee*Subject to early termination rights – please see the terms and conditions for SmartStamp®
Prices include VAT.
Monthly £5.99Annually £59.99 -
How to buy
Payment options
Once you have selected your subscription option and given us some details about yourself, you will be asked to choose how you wish to pay for your intial and ongoing subscription payments. You can either:
- use the same debit or credit card to pay both your initial and ongoing payments
- pay your initial payment by debit or credit card and set up a Direct Debit for your ongoing payments.
The different payment options for initial or ongoing payments are detailed in the table below.
Payment options table Initial payment options 
Ongoing payment options As soon as your payment has been processed, you will be issued with a customer reference number. Once you have downloaded SmartStamp®, you can use this number to activate the software.
Be Card Smart
We support the "Be Card Smart" campaign which is designed to help you increase the security of your online payments. Find out more on the Be Card Smart website -
Frequently asked questions
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Getting started
Search help for more answers...
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How do I start using SmartStamp®?
We’ll give you a customer reference number when you set up your subscription, you can use this to activate the software immediately. You can then top up your Online Prepay Account with a credit or debit card and buy postage for immediate printing.
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How do I register to use SmartStamp®?
To subscribe to use SmartStamp® select the monthly or annual payment option, then complete the step-by-step subscription process.
If you’re already registered with royalmail.com, parcelforce.co.uk or postoffice.co.uk, just log in and we’ll be able to use your details to pre-fill some of the form – so you can complete the SmartStamp® sign up process more quickly.
If you’re not registered, simply enter your email address and continue with the SmartStamp® purchase process. It won’t take long before you’re registered and using SmartStamp®.
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How do I log in to my SmartStamp® account?
All you need is your Royal Mail website password. This password is case sensitive, so please ensure you enter it correctly.
Log in to your SmartStamp® account.
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How does SmartStamp® work?
SmartStamp® lets you print postage onto envelopes and labels, customise them and pay for them, all from your own PC. Each SmartStamp® you print has a unique postage barcode that our sorting offices can read and verify as valid.
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Setting up your computer
Search help for more answers...
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What’s an executable file?
An executable file is one your computer can load and run. These files generally end in .exe and can be run directly by your computer. Some firewalls are configured to block .exe files, so we have provided the software as a WinZip version. The files contained in the WinZip and executable downloads are the same, but the WinZip file has been compressed and you will need WinZip software to uncompress it.
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What’s a WinZip file?
WinZip is a popular data compression format. WinZip files save time and space, and mean you can download software faster. To open the Zip file you need to have WinZip software on your PC. Once you have unzipped the file you will have an executable file (.exe) that you can run to install the SmartStamp® software.
WinZip software can be downloaded from winzip.com.
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Will SmartStamp® work on my PC?
To run SmartStamp® you will need a CPU of 200 MHz minimum with 64mb RAM and 20mb free hard drive space. SmartStamp® does not currently run on Apple Macs. If you have an Apple Mac, try Online Postage.
Your computer should be running one of the following operating systems:
- Windows® 2000 (Server & Professional, SP2 & SP3)
- Windows® NT (4.0 Server & 4.0 Workstation, SP6 & SP6a)
- Windows® XP (Home & Professional) SP1
- Windows® Vista
SmartStamp® requires Microsoft Internet Explorer 5.01 to 9.
For any SmartStamp® customers experiencing problems downloading the latest version of SmartStamp® or who need help with the latest fixes, please visit the SmartStamp® patch page.
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How do I download SmartStamp® software?
We send you a link to download your SmartStamp® software once you have completed the signup process. Alternatively, download the free trial version and then activate it for printing once you have completed the subscription process.
Download a free trial version of the SmartStamp® software.
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Which address databases does SmartStamp® recognise?
Address books supported by SmartStamp® include:
Microsoft Address Book (WAB)
Microsoft Outlook
Microsoft Exchange (CDO)
Microsoft Excel (.csv)
Symantec ACT
Microsoft® Access
eBay™Please note that SmartStamp® only imports the address information – if you make any changes to your addresses in SmartStamp®, the changes will not be saved to your original files.
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Printing
- What happens if my printer jams or if there’s an error?
- Can I print a return address on my envelopes?
- How do I personalise my envelopes and labels?
- Are there any restrictions on where I can print the postage or attach a label?
- How long have I got to post my mail once I've printed a SmartStamp®?
- How do I print postage using SmartStamp®?
- Will SmartStamp® work with my printer?
Search help for more answers...
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What happens if my printer jams or if there’s an error?
If an error occurs just return the unused postage within seven working days, along with a completed ‘Apply for a SmartStamp® refund’ form, which you can get by logging into your account area of SmartStamp® and selecting ‘Apply for a refund’. Alternatively, if you can’t print out the postage label, just note the time you tried to print it and value of the purchase you’d like refunded on the form and post it to us at:
SmartStamp® Refunds
Freepost, PO Box 444
Brampton
BARNSLEY
S73 3AWWe’ll credit your SmartStamp® account within seven working days of receiving and confirming your completed form.
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Can I print a return address on my envelopes?
Yes. SmartStamp® lets you store and choose from up to five different sender addresses to use on your envelopes, so you won’t have to manually enter the return address each time you want to use it.
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How do I personalise my envelopes and labels?
With SmartStamp® you can upload and add a logo or slogan, which will appear alongside your postage. SmartStamp® also comes with a library of icons to indicate, for example, that your mail is urgent or fragile.
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Are there any restrictions on where I can print the postage or attach a label?
Just like ordinary stamps, you must print the postage or place the labels in the top right hand corner of each envelope. Otherwise we may have problems delivering your mail. SmartStamp® always prints postage landscape. You can use the ‘Printer Settings’ button on your software to change the orientation of your printer from portrait to landscape.
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How long have I got to post my mail once I've printed a SmartStamp®?
Once you’ve printed your SmartStamp®, you have until the end of the next working day after the day of purchase to post your mail. The ‘post by’ date is printed on your envelope to remind you. Mail posted after the ‘post by’ date will not be valid. However to take account of all Saturdays, Sundays and British Bank Holidays, if you print a SmartStamp® on a Friday, it will automatically show the ‘post by’ date as the Monday, but if that Monday is a Bank Holiday, then the ‘post by’ date will be the Tuesday.
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How do I print postage using SmartStamp®?
View the online demo for a step-by-step guide to using the SmartStamp® software to print postage.
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Will SmartStamp® work with my printer?
SmartStamp® will work with all modern colour and black-and-white printers (300 dpi or higher). As long as your printer can print envelopes or labels, SmartStamp® will print valid postage.
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Despatch
Search help for more answers...
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How do I produce proof of postage?
You have the option to export a pre-filled certificate of postage through the SmartStamp® software. Simply get this signed by the Post Office®, or during your Collection.
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Where can I post items with SmartStamp® postage?
All non-tracked items with SmartStamp® postage can be posted in Royal Mail post boxes or taken to Post Offices®. If you have a tracked item (Special Delivery™ Next Day, Recorded Signed For™, International Recorded Signed For™) you must take the item to your local Post Office® to have it accepted. The Post Office® will also provide a signature for your Certificate of Posting document.
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Payments
- How can I suggest improvements?
- How do I get more help?
- What are the terms and conditions for SmartStamp®?
- What payment security does SmartStamp® provide?
- Can I get a VAT receipt for SmartStamp®?
- How can I view my current balance?
- How can I access my account history?
- How do I top up my account?
- How do I make payments and track my spending online?
Search help for more answers...
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How can I suggest improvements?
If you have any other questions about the SmartStamp® service, call the SmartStamp® customer service team on 08456 001 334. Our hours of opening are 8.00am – 5.30pm Monday to Friday. Alternatively, email us at smartstamp@royalmail.com.
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How do I get more help?
If you have any other questions about the SmartStamp® service, call the SmartStamp® customer service team on 08456 001 334. Our hours of opening are 8.00am – 5.30pm Monday to Friday. Alternatively, email us at smartstamp@royalmail.com.
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What are the terms and conditions for SmartStamp®?
To sign up to the SmartStamp® service you must accept the SmartStamp® Terms and Conditions.
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What payment security does SmartStamp® provide?
To support our fraud screening procedures, we use ‘Verified by Visa’ and ‘MasterCard SecureCode’. Both schemes give you increased protection when shopping online. If you have already registered with either of these schemes, you just need to enter your existing password to continue, otherwise create a password when you make your first purchase with us.
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Can I get a VAT receipt for SmartStamp®?
We have to charge VAT on SmartStamp® subscriptions and the confirmation you receive is a VAT receipt. We also have to charge VAT on a small number of postal services, and we currently do not sell these on SmartStamp®.
Note: the price shown for Collections is exclusive of VAT.
If you require a statement of your expenditure on subscriptions and postage you can print a statement summary from the ‘View your account’ area.
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How can I view my current balance?
Each time you log into your SmartStamp® account you will see your current balance. For a more detailed view of your account, go to the prepay account home page and select ‘View history’, for details of your subscription payments select ‘View Subscriptions’. Once you have printed postage, just refresh the page to see your new balance.
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How can I access my account history?
Log into your SmartStamp® account and select ‘View history’ at the top of the account home page. Alternatively you can select ‘Postage History’ on the left-hand side of your SmartStamp® client. You can see all your transactions on your prepay account. You can then print or download your transactions.
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How do I top up my account?
Your Online Prepay account is managed within a secure area of the Royal Mail website, where you can easily top up your account. Just log in to your SmartStamp® account and select ‘Top-up prepay’ from your account home page.
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How do I make payments and track my spending online?
You have the option to export a pre-filled certificate of postage through the SmartStamp® software. Simply get this signed by the Post Office®, or during your Collection.
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