Business customer service

Business customers

08457 950 950

8am – 6pm, Monday to Friday

Call this number to contact your local

Business Sales Centre

Online Business Account

To place a new order Log in.

For all other OBA enquiries, please contact the Business Service Helpline on 0845 7950950 8am - 6pm Monday to Friday.

Customer service

Other customers

08457 740 740

8am – 6pm, Monday to Friday

8am – 1:pm on Saturdays

Postcode enquiries

Office hours

0906 302 1222

8am – 5pm, Monday to Friday

Calls cost 50p/min up to a max of £5

Postcode enquiries

Outside normal office hours

08457 111 222

5pm – 7pm, Monday to Friday

9am – 2pm on Saturday

Calls charged at local rate

Track & Trace

Please contact our Customer Service team to track a Special Delivery, Recorded Signed For, Airsure or International Signed For item.

08457 740 740

8am – 6pm Monday to Friday

8am – 1pm on Saturdays

SmartStamp

If you are a SmartStamp customer you will still be able to print your postage but you will not be able to top up your account.

If you have a specific SmartStamp query, please call 0845 600 1334 8am-5.30pm, Monday to Friday

Or you can email us at SmartStamp@royalmail.com

Online Postage

Online postage is currently unavailable. We are working on rectifying this as soon as possible so please try again later.

If you have a specific online postage query, please call 0845 611 3425 8am-5.30pm Monday to Friday.

Or you can email us at onlinepostage@royalmail.com

Royal Mail Direct/Online Shop

If you would like to purchase something from our Online shop please call us on 08457 782 677

8am – 6pm, Monday to Friday

Visit Royal Mail's shop to purchase postal supplies, London 2012 products, Christmas stamps and other festive products.

Philatelic Customer Services

For Stamp Collectors or small orders for stamps

Telephone us on 08457 641 641

8:30am – 5pm, Monday to Friday

International:

+ 44 131 316 7483

18001 08457 641 641

Smilers

If you have an enquiry about customised stamps call our Smilers Customer Services team on 0845 074 2000

8.30am – 5pm. Monday to Friday

The Mailmedia team

For queries about mailmedia bookings contact us on mailmedia@royalmail.com

Royal Mail Door to Door

If you have an enquiry about Door to Door please contact our booking centre on

08457 950 950

8.30am – 5.30pm. Monday to Friday

Royal Mail Sameday

If you want to book a same day collection please contact our Helpdesk on

0845 850 5522

24 hours a day, 7 days a week

Online Mail Supplies

If you would like information, or you would like to place an order for your mail supplies please contact us on 08457 950 950 8am - 6pm Monday to Friday.

Need more information? Want to place an order for mail supplies? Call us on 0857 950 950, 8am - 6pm Monday to Friday

Redirection

To set up or renew your Redirection, please call us on 08457 777 888 8am - 5.30pm Monday to Friday and 8am - 1pm on Saturdays.

Redelivery

For redelivery please contact us using the telephone number provided on the 'Something for you' card you have received.

To arrange a redelivery, call us on number listed on the 'Something for you' card.