Receive your mail when it suits you - just tell us when*. We’ll also deliver any other mail to your address with your usual delivery round. With Timed Delivery you can choose to have your mail delivered:
- at the same time every day from 6.00am Monday to Saturday
- on the same day each week or month.
* Dependant on the time requested this could only be a proportion of that day's mail.
Timed Delivery PricesPrice
Prices include VAT.
Timed Delivery Fee per year£4080
It’s your choice
Opt for the same time every day from 6.00am Monday to Saturday*, or ask for your mail to be delivered on the same day each week or month, if that’s more convenient. We’ll also deliver any other mail to your business with the normal delivery round. The only thing we ask is that you’re within 10 miles of a delivery office and you don’t need your mail any earlier than 6.00am.
* Exact times and dates are subject to availability. Details available on application.
Our 15 minute promise
We’ll deliver within 15 minutes either side of your chosen delivery time. To find out more about our compensation terms, check our Timed Delivery terms and conditions:
We want to be flexible too
You can use Timed Delivery together with Special Delivery Guaranteed™ and Special Delivery Guaranteed Returns™. If you are located outside the 10 mile radius from a delivery office, get in touch with your Royal Mail account manager or call us on 08457 950 950. We’ll see if there’s another way of getting your mail to you at a time that suits.
Setting up a Timed Delivery couldn't be easier. Complete the application form below and tell us, which day and what time you want your delivery.
Information on how to pay (either by invoice or cheque for a minimum of one month) is included in the form.
First download, print and complete the Timed Delivery application form and follow the instructions.
Before applying, make sure you have read the Timed Delivery terms and conditions.
Need to set up an account?
You don’t need to have an account with us to use Timed Delivery, but if you want to pay for Timed Delivery via account, find out more by contacting us on 08457 950 950.
Many of our customers have Account Managers
If your business has a Royal Mail Account Manager, contact yours and find out more about how choosing to use Timed Delivery can help make your operation more efficient.
Already have an account?
If you already have an account, contact us on 08457 950 950 and we will tell you how to add Timed Delivery. It will speed things up if you can have your account number to hand when you ring us.
Search help for more answers...
Are there any restrictions?
If you want to cancel a service or a Royal Mail account (with the exception of SmartStamp® accounts which have separate arrangements as detailed below), please complete our online form
Alternatively, you can send your request in writing to:
Customer Account Processing centre
PO BOX 579
If you have received a payment reminder, and wish to cancel your account, please complete the “Cancellation of Service” form, which you should have received with the reminder, and send to:
Credit Management CentreBack to top
Royal Mail House
What if my mail isn’t delivered within the agreed delivery time?
You can apply for compensation if we were unable to deliver available mail. Please refer to the Timed Delivery Terms & Conditions for details.Back to top
Can I change the time of my Timed Delivery?
To do this you need to email the request to email@example.com
or you can write to us at:Back to top
PO Box 740