Whether you need to start processing orders and payments earlier, or just want to get hold of your mail before your working day begins, Early Collect™ gives you greater control over when you access your mail each day.
- Specify your preferred collection time
- Available six days a week
- Uncollected mail can be delivered as normal.
You can subscribe to the Early Collect service on an annual or monthly basis.
Prices exclude VAT.
Fees apply per company name.
In multi-occupied buildings, each company is regarded as a separate unit.
Fee per Year£3045.00
To find out more about how Early Collect™ can benefit your business; speak to your Account Manager.
Download the Early Collect™ application form from our Product Documentation section. Then print, complete and send it together with the specified forms of identification to:
PO Box 740
You can also call the Royal Mail Sales Centre on 08457 950 950 to request an application pack. Lines are open Monday to Friday.
Once we have received your completed application form, we will write to you confirming your Early Collect™ start date. If your requested collection time is not available, we will advise you of alternative collection times. Please allow 21 days for the service to be set up.
Choosing a time
Early Collect™ gives you the option to collect all the available mail for your address, direct from your local Delivery Office. Simply specify your preferred time (between 6.00am and 8.30am) and, if your requested collection time is available, we inform you of the next available collection time. Royal Mail guarantees to have your 'available' mail ready to collect at the same time every day from Monday to Friday, or Monday to Saturday, depending on your requirements.
Early Collect™ only allows for the collection of 'available mail'. Available mail refers to mail that has been processed, sorted and grouped for your address at the requested Collection time. On your application, you can specify whether you would like any mail sorted after this the pre-arranged time to be held at the Delivery Office for early collection the following day, or delivered with your normal daily delivery.
Early Collect™ is offered subject to availability.
If you want your mail delivered, you can use our Timed Delivery service.
- Do I have to collect available mail at the same time every day?
- What happens to mail sorted after the pre-arranged time?
- What if mail isn’t available for collection at the pre-arranged time?
- How can I cancel or change the service?
- Can I collect mail before 6.00am?
- Is there a minimum amount of mail required to qualify for Early Collect™?
Search help for more answers...
Do I have to collect available mail at the same time every day?
Yes. You need to collect your available mail at the pre-arranged time each day from Monday to Saturday, or Monday to Friday.
If you don’t collect your mail at the pre-arranged time, it will be retained for collection the following day or delivered with the standard delivery, depending on the option you specified on your application formBack to top
What happens to mail sorted after the pre-arranged time?
As agreed on the application form, mail sorted after the pre-arranged collection time is either delivered with the normal daily delivery or retained for early collection on the following working day.Back to top
What if mail isn’t available for collection at the pre-arranged time?
The Early Collect™ service only applies to ‘available mail’. Available mail is mail that has already been sorted and aggregated at the specified collection time. The volume of available mail may fluctuate daily and it is possible that no mail will be available for collection.Back to top
How can I cancel or change the service?
You need to give us at least 30 days' notice if you wish to cancel your Early Collect™ service. To change any of the service specifications (e.g. the address or collection time), you will need to cancel the current service and submit a new application form with the correct, amended details.Back to top
Can I collect mail before 6.00am?
Mail cannot be collected from the Delivery Office before 6.00am using the Early Collect™ service.
If you want to collect your available mail earlier than 6.00am, you may be interested in our Early Extraction™ service.Back to top
Is there a minimum amount of mail required to qualify for Early Collect™?
No, because the volume of available mail for early collection may fluctuate from day to day. You will be able to collect all available mail, regardless of quantity, at the pre-arranged time. The same monthly or annual fee applies, regardless of how much mail is available on any given day.Back to top