Early Collect™

Do I have to collect available mail at the same time every day?

Yes. You need to collect your available mail at the pre-arranged time each day from Monday to Saturday, or Monday to Friday.

If you don’t collect your mail at the pre-arranged time, it will be retained for collection the following day or delivered with the standard delivery, depending on the option you specified on your application form

What happens to mail sorted after the pre-arranged time?

As agreed on the application form, mail sorted after the pre-arranged collection time is either delivered with the normal daily delivery or retained for early collection on the following working day.

What if mail isn’t available for collection at the pre-arranged time?

The Early Collect™ service only applies to ‘available mail’. Available mail is mail that has already been sorted and aggregated at the specified collection time. The volume of available mail may fluctuate daily and it is possible that no mail will be available for collection.

How can I cancel or change the service?

You need to give us at least 30 days' notice if you wish to cancel your Early Collect™ service. To change any of the service specifications (e.g. the address or collection time), you will need to cancel the current service and submit a new application form with the correct, amended details.

Can I collect mail before 6.00am?

Mail cannot be collected from the Delivery Office before 6.00am using the Early Collect™ service.

If you want to collect your available mail earlier than 6.00am, you may be interested in our Early Extraction™ service.

Is there a minimum amount of mail required to qualify for Early Collect™?

No, because the volume of available mail for early collection may fluctuate from day to day. You will be able to collect all available mail, regardless of quantity, at the pre-arranged time. The same monthly or annual fee applies, regardless of how much mail is available on any given day.