Planning to move a department or division to new premises? Royal Mail is here to help. With our Diversion service in place, you can be sure the right mail will reach your new address – and fast. Diversion lets you:
- forward mail to any UK address
- get set up in just 10 days
- receive your diverted mail quickly – as 1st Class.
Price from £600 a quarter

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Prices
Diversion prices Service length Price per annumPrices in this table exclude VAT, which is charged at the standard rate.
12 months £19506 months £10503 months £600 -
How to buy
We’ve made it easy for you to use our Diversion service. There are just two steps:
- Download and print the application
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Complete and return with payment to:
Royal Mail
Diversion Team
PO Box 944
STOKE-ON-TRENT
ST1 5STTimings
Keep in mind that it will take ten working days to set up your Diversion.
Questions?
If you need any more information about your application, please contact us on 08457 950 950.
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Getting started
Your contract
The minimum contract period is three months and, subject to fair usage, there is no maximum length of contract. You will be offered a renewal at the end of your existing contract period until you cancel the service.
PO Box™ mail
If you have a PO Box™, we limit Diversion services to 15 months.
Cancellations
You can cancel your Diversion by writing to the Diversion Team. Fees are not pro rata, so we don’t offer refunds for any cancelled service. We will attempt to process your cancellation as quickly as possible, but would expect to take no more than five working days from receipt of your letter.
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Frequently asked questions
Search help for more answers...
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Will I receive my items bundled by department?
No. If you would like this additional service, you will need to apply for Selectapost™.
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Can I use this service to divert branch mail to my central correspondence centre?
Yes, you can use this service to divert branch mail to your central correspondence centre
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Can I use this service to divert mail to my mailing house?
Yes, you can.
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What about personally addressed mail?
You cannot use our Diversion service to divert or redirect personally addressed mail from a business address.
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Can I use the Diversion service from my home?
No. Diversion is a business-only service, so you are unable to use it for residential addresses. Maybe our Redirection service is what you’re looking for. Find out more about setting up a Redirection.
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Product documentation
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If your item fits in the box
and weighs under 2kg
post it at
the Small Parcel rate.