When you want speed and security in one service, Airsure® is the answer. It features end-to-end tracking in the UK and overseas plus:
- online delivery confirmation
- built-in compensation, and the option of adding more
- priority handling in the UK and abroad.
Airsure® receives priority handling in the UK and abroad and is generally a day faster than standard Airmail. Our aim is to deliver:
- to Western Europe within two to three working days of posting
- to Eastern Europe within three to four working days of posting
- to the rest of the world within six to seven working days of posting.
* Delivery is in working days and excludes day of posting, Saturdays and Sundays.
Note: This service does not guarantee delivery within the timescales indicated. Neither does it offer compensation for delay or for missing tracking information. For guaranteed services with compensation visit Parcelforce Worldwide.
With our online tracking system, you can follow every step of your mail’s journey. Airsure® items are scanned at six different points, from collection in the UK to delivery overseas.
Airsure® is not a guaranteed service. If that’s what you’re looking for, find out more about Parcelforce Worldwide.
Airsure® travels through a separate and secure network. You’ll have proof of posting and online tracking. For more valuable items extra compensation is available. Secure and free return of undelivered items is included, provided there is a UK return address on the item.
Before sending letters and parcels overseas you should consider the following:
Countries you can send to
We only offer Airsure® to countries with the systems and infrastructure to support tracking.
Countries Andorra Australia Austria* Belgium Brazil Canada Croatia Denmark (Faroe Islands) Estonia Finland France (Corsica, Monaco) Germany Hong Kong Hungary Iceland India (only Delhi, Mumbai,
Irish Republic Latvia Liechtenstein Lithuania Luxembourg Malaysia Malta Netherlands New Zealand Poland Portugal (Azores, Madeira) Singapore Spain (Balearic Islands,
Sweden Switzerland USA Territories Azores (Portugal) Balearic Islands (Spain) Canary Islands (Spain) Corsica (France) Faroe Islands (Denmark) Madeira (Portugal) Monaco (France)
* Denotes delivery by GLS, a Royal Mail Group company where the name of the person signing for the item is available electronically at: https://gls-group.eu/EU/en/home and if you can place the recipient’s phone number on the address label then GLS will call them to arrange delivery, if required.
Size and weight limits for Airsure®
Items in the form of a postcard, letter or parcel
Minimum: One surface at least 90mm x 140mm
No single side must be longer than 600mm.
Items in the form of a roll
Minimum: length plus 2 x diameter should be at least 170mm
No single side can be shorter than 100mm.
There is a weight limit on Airsure® items of up to 2kg for Small Parcels and up to 5kg for Printed Papers.
You can send books and pamphlets weighing up to 5kg. You can include a letter relating to the contents, but no other personalised correspondence. When using this service, please write ‘PRINTED PAPERS’ in the top left corner on the front.
- no items over 2kg (including books and pamphlets) can be sent to Canada and Cambodia
- only books can be sent over 2kg to the Irish Republic.
- EU - In general if you’re posting to an EU country, you don’t need a Customs declaration, but there are a few exceptions. Find out more about paying your customs.
- Rest of the world - if you’re sending parcels to a country outside the EU, you need to sign and date a declaration and include your name and address. Customs forms are available at the Post Office® and online.
- Items worth up to £270 must carry customs declaration CN22. Find out about CN22.
- Items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.. Find out about CN23.
Prohibited and restricted goods
Countries overseas also have their own rules on what they will and will not allow to be sent by post. Please check that you are able to send your item.
You can only claim compensation for loss or damage to the item you’ve sent. We don’t pay compensation for delays or for consequential loss.
Maximum loss or damage compensation is £50, or the value of the item - whichever is less. You can also buy extra compensation for more valuable items.
You can buy extra compensation of up to £500 - although for some countries this is limited to £250. Compensation for cash is limited to £100.
You cannot buy extra compensation for mobile telephones (including PDAs, iPhones and Blackberry mobiles). The maximum compensation payable for mobile telephones is £50. If you send a parcel containing a mobile phone and other items, you can buy additional compensation, but this will only cover the other contents.
Check to make sure that your destination will accept the items you are sending and if there are any restrictions on sending valuables there. See our country guides for more details.
Royal Mail will not pay any compensation on items that are prohibited or restricted in the country of destination.
When to claim
We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world. We can’t accept your claim until after that time. You must submit your claim within six months of posting and include your certificate of post as well as proof of the item’s value. You can make a claim by visiting the Help centre. Or you can complete the P58 form for lost or damaged mail. You an also pick up a P58 from Post Office® branches. Find your nearest Post Office®.
Airsure® is a fixed charge that you add to your Airmail postage price. Therefore the overall exact price will depend on where the item is going (the geographic postal zone) and the type of mail item you’re sending.
Airsure® Additional compensation Prices in addition to Airmail EU* £5.00 £7.60 Rest of the World £5.40 £8.00
*VAT at the standard rate applies to EU countries
For all other (non-EU and rest of World) countries, VAT is zero-rated
Online Business Account (OBA)
One of the easiest ways for you to buy Airsure® is through an Online Business Account (OBA).
Need to set up an account?
If you don’t already have one, you can contact us on 08457 950 950.
Many of our customers have Account Managers
If your business has a Royal Mail Account Manager, contact yours and find out more about using Airsure® for your international mailings.
Already have an account?
If you already have an account, call us on 08457 950 950. We’ll tell you how to add Airsure® to your account. It will speed things up if you can have your Royal Mail account number to hand when you ring us.
You can use your franking machine to send Airsure® items. Find out more about Franking.
- Where can I send mail with Airsure®?
- Why don’t you deliver to more countries?
- Are all Airsure® items electronically tracked until they are delivered?
- How fast is Airsure®?
- Is a signature taken on delivery?
- Do I need a Customs Declaration?
- Can I use Airsure® to send items worth more than £500?
- Can I arrange for mail to be collected from my business premises?
- Can I use Airsure® to send mail to a BFPO (British Forces Post Office) address?
Search help for more answers...
Where can I send mail with Airsure®?
You can send mail by Airsure® to 35 destinations. They are:
European Union Zones*Back to top
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden.
* Airsure® to European Union destinations is subject to VAT at the standard rate.
Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland.
Rest of the World
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.
If your destination country isn’t included in the above list, you can’t use our Airsure® service. But you can still send your item via International Signed For™
Why don’t you deliver to more countries?
We limit Airsure® destinations to countries that offer the same service and technical standards that we do.Back to top
Are all Airsure® items electronically tracked until they are delivered?
We track all Airsure® items until they leave the UK. The item is then handed over to the destination country's postal service as a priority item, where it continues to be tracked until delivery. In most circumstances you will be able to get online confirmation of delivery via Track & Trace.Back to top
How fast is Airsure®?
All Airsure® mail receives priority handling in the UK and abroad. In some cases, it’s up to one day faster than our target Airmail delivery time of three days to Western Europe, five days to Eastern Europe and seven days for the rest of the world. However, Airsure® is not a guaranteed courier service.Back to top
Is a signature taken on delivery?
When your mail is delivered, it will be electronically scanned. We don’t take a signature, but an electronic delivery confirmation is used to update our Track & Trace tool. If you want your item to be signed for when it’s delivered, we recommend you use International Signed For™.Back to top
Do I need a Customs Declaration?
You do if you’re sending an Airsure® item containing goods to a country outside the EU (e.g. the USA or New Zealand). You must complete, sign and date the declaration and state your name and address on the front of the package.
Items worth up to £270 must carry customs declaration CN22 and items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.
Find out more about customsBack to top
Can I use Airsure® to send items worth more than £500?
You can still use Airsure® to send items worth over £500 but we don't offer compensation to cover the value of items over this amount. You should take out additional private insurance to cover the full value of your goods.Back to top
Can I arrange for mail to be collected from my business premises?
Yes. So instead of spending valuable time posting your mail, we can come and get it straight from your office. Sign up to a Collection and we’ll collect all your mail on a daily or one-off basis. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services.Back to top
Can I use Airsure® to send mail to a BFPO (British Forces Post Office) address?
Airsure® cannot be used to send items to BFPO addresses. However, we have a special BFPO service just for this. Find out more about HM Forces mail.Back to top
Summary of mail supplies information for business users
Product Product code Description Airsure® barcoded label P6522 Must be applied to each item to enable tracking and provide security Despatch book P6565 Provides proof of posting and collection Priority Services pouch SS950 Ensures your items are kept separate and secure Grey bag MB8 Pouch tamper proof seal SS956 Used to secure your priority services pouch Grey bag seal SP61 Used to secure your grey bag CN22 Customs Declaration Label Can be downloaded from our website (see customs requirements link above) For goods up to £270 in value going to non-EU destinations CN23 Customs Declaration Label Can be downloaded from our website (see customs requirements link above) For goods over £270 in value going to non-EU destinations