SmartStamp®
If you’re having problems, please see below for some tips that might help whilst we work hard to fix these issues.
Receiving an ‘Internal server’ error message?
Problems with your direct debit or recurring top-up account?
Discover the convenience and versatility of SmartStamp®. Make a more professional impact by printing your postage directly onto envelopes, alongside a personalised logo or message. SmartStamp® will also help you save time preparing your mail with mail merge and multiprint options, so set up an online account today.
- Print postage directly onto envelopes or labels from your PC
- Personalise mail with your logo for added professionalism
- Control your budget with pre-paid postage
- Easy top-up with choice of payment methods
- View a demo or download a trial version
- From just £5.99 (including VAT) a month, plus postage.
Get started
Log in now to top up your account or print postage. Alternatively, apply now to set up your subscription and start enjoying the benefits of SmartStamp®.
If you’re using Internet Explorer 7/8: Open Internet Explorer and go to Tools > Internet Options > General. Under 'browsing history' click 'delete'. Choose which items you want deleting, make sure this includes cookies and temporary internet files. Click on delete.
For Firefox users: Open Firefox and go to Tools > Clear Recent History. Select the items you want to clear, ensuring this includes cookies and cache. Click on select.
'Internal Server' Error Message
- Select the ‘Preferences’ option from bottom left of your Smartstamp screen
- Broadband customers: Ensure ‘connect via Local Network (LAN) is selected. Dial-Up Customers: please ensure Dial-Up is selected.
- Click the "Create connection" button
- Select ‘standard proxy settings’ unless you know for sure you go through a Proxy Server in which case select this option and enter the settings.
- Click through the internet connection wizard screens, through to ‘finish’
- A message should appear confirming connection settings have been successfully checked
- Click ‘Finish’
- Now click on ‘refresh’ or ‘update’ from top right of Smartstamp screen
- And now enter your printing password…and OK…continue as normal
Problems with your direct debit or recurring top-up account?
We’re really sorry but the current technical problems mean we’re unable to action any reoccurring direct debits or card top ups at the moment.
We’re trying to fix this as quickly as possible. In the meantime, please top-up your account manually, using a debit or credit card.
