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Airsure®

  1. Are all Airsure® items electronically tracked until they are delivered?

    We track all Airsure® items until they leave the UK. The item is then handed over to the destination country's postal service as a priority item. In most circumstances you will also be able to get electronic confirmation of delivery via Track & Trace.

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  2. Where can I send mail with Airsure®?

    You can send mail by Airsure® to over 30 destinations. They are:

    European Union Zones*
    Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

    * Airsure® to European Union destinations is subject to VAT at the standard rate.

    Non European Union Zones
    Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

    Rest of the World
    Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

    PLEASE NOTE: if your country isn’t included in the above list, you can’t use our Airsure® service for your destination, although you can still send your item via International Signed For™.

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  3. Why don’t you deliver to more countries?

    In order to ensure the best handling and to confirm your items have been delivered, we limit the number of Airsure® destinations only to those countries that can offer the same high level of service you’d expect from sending an item with Royal Mail within the UK.

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  4. Is a signature taken on delivery?
    When your mail is delivered, the item will be electronically scanned by the postal operative delivering it to confirm it has arrived. So a signature is not taken, but an electronic delivery confirmation is used to update our Track & Trace. If you specifically want your item to be signed for when it is delivered, we recommend you use International Signed For™.
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  5. Where can I buy Airsure®?

    *You can send items with Airsure® from a Post Office®.

    From 31/01/11 the Buy online and print postage online service will not be available for Airsure® items.

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  6. How fast is Airsure®?

    All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than our target Airmail delivery time of three days to Western Europe, five days to Eastern Europe and seven days for the rest of the world. However, Airsure® is not a guaranteed courier service.

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  7. Can I buy pre-paid packs and if so where?

    If you know the size and weight of your item, you can save time and get pre-paid, tamper-proof, self-seal Airsure® packs delivered directly to you. They’re perfect for regular senders of business mail or merchandise. Visit our online shop to buy Airsure® pre-paid packs.

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  8. Do I need to apply a Customs Declaration?

    You do if you’re sending an Airsure® item containing goods to a country outside the EU (e.g. the USA or New Zealand).  You must complete, sign and date the declaration and state your name and address on the front of the package.

    PLEASE NOTE: Items worth up to £270 must carry customs declaration CN22 and items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.

    See our detailed Customs Information

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  9. What if I want to send something worth more than £500?

    You can still use Airsure® to send items worth over £500 but we don't offer compensation to cover the value of the items over this amount. You should take out additional private insurance to cover the full value of your goods.

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  10. How do I make a claim?
    Visit our customer services section to make a claim, or use form P58 which is available from your local Post Office® and send it together with proof of posting to your local Customer Service Centre. Claims can take up to three months to complete because we have to wait for overseas postal administrations to respond to our enquiries. If you believe your item has not been delivered, please allow up to 20 days after posting for items sent to Europe, and 25 days after posting for all other items, before you consider it lost.  This is because your item may have been held in customs or could be in the process of being returned to you. Royal Mail does not accept any claims for delay as delivery times are not guaranteed.
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  11. Can I arrange for mail to be collected from my company’s offices?
    Yes. So instead of spending valuable time posting your mail, we can come and get it straight from your office. Sign up to our Business Collection service and we’ll collect all your mail on a daily basis, or on request, whenever you need it. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services.
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  12. How do I set up a business account?
    It’s easy. You can find out everything you need to know by following this link:

    Learn about setting up a business account 
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  13. Can I use Airsure® to send mail to a BFPO address?

     Airsure® cannot be used to send items to BFPO addresses. However, we have a special BFPO service just for this.

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