Because we know how important your package is, we guarantee we’ll deliver your Special Delivery™ Next Day item before 1.00pm the next working day or we’ll refund your money.

This guarantee does not apply if:

• We were unable to deliver the item because there was no-one to sign for your item
• The delivery address is in an area of the UK where we do not guarantee next day delivery
• We do not guarantee the delivery time for items to an address for which a person has paid for our redirection services. The item will be forwarded to the new address using Special Delivery but the money back guarantee does not apply

You can use Special Delivery™ Next Day to send items weighing up to 10kg.

The maximum dimensions of a rectangular item are 610mm x 460mm x 460mm, and the maximum length of a rolled item is 900mm.

If you’re sending rolled items please also note that the length plus twice the diameter of your item must not exceed 1040mm.

When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up to £2,500.

Compensation for loss or damage to items posted on or after 9th January 2012 must be claimed in writing within 80 days of posting. You should include your proof of purchase receipt and evidence of the item’s value.

Compensation for loss or damage to items posted before this date must be claimed within 3 months of posting. 

You can claim a fee refund for late delivery of your item in writing. You must do so within 14 days of posting. Remember to include your proof of purchase receipt.

Sometimes the damage, delay or loss of an item can lead to greater loss than the market value of the item itself.  Delayed legal documents or damaged photographic transparencies are two examples. If you are sending such an item, you can opt for Consequential Loss cover which will entitle you to extra compensation should something go wrong

You can apply for consequential loss compensation if you're using Special Delivery™ for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses.

Just ask for consequential loss when you send your item by Special Delivery™ Next Day. Compensation claims can be made through our Customer Services within 14 days of posting. Remember to include the receipt for purchase when you file your claim.

If you post over 400,000 items a year from a single site you can now use Special Delivery™ Late Access (LAT). Late Access lets you post a proportion of your items after the standard last post for that area for an extra cost. 

Speak to your account handler for more details and to discuss whether you are eligible for this service.