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Special Delivery™ 9.00am

  1. What size and weight can my Special Delivery™ item be?
    For more information, learn more about size and weight limits. Size and Weight limits
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  2. Where in the UK do you deliver?

    We deliver accross the UK, but some remote areas are exempt from our delivery guarantee.

    Special Delivery™ guarantees delivery by 9.00 am next working day to most* of the UK. This includes Northern Ireland and Jersey. Our delivery guarantee does not cover certain places, such as the Isle of Wight, Isle of Man and some remote parts of Scotland. The following tables detail the postcodes where we cannot confirm your item will arrive by 9.00am the next working day.

    Postcode  Area 
    AB30-39 Aberdeen
    AB41-45 Aberdeen
    AB51 Aberdeen
    AB52 Invenurie
    AB53-56 Aberdeen
    BD23 - 24 Mid Yorkshire
    BT35 Northern Ireland
    BT44 Northern Ireland
    BT47 Northern Ireland
    BT51 Northern Ireland
    BT53 – 54 Northern Ireland
    BT70 – 71 Northern Ireland
    BT76 - 77 Northern Ireland
    BT81 Northern Ireland
    BT92 – 94 Northern Ireland
    BT94 Northern Ireland
    DG9 7-9 West of Scotland
    GY1-9 Guernsey (including Aldernery, Herm and Sark)
    HG3 Mid Yorkshire
    HS1 Stornoway
    HS2 Lewis
    HS3 Harris
    HS4 Scalapay
    HS5 Leverburgh
    HS6 N. Uist
    HS7 Benbecula
    HS8 Erisksay
    HS8 S Uist
    HS9 Castlebay (Barra)
    IM-All (exept IM1) Isle of Man
    IV-All (except IV1) Inverness
    KA27 Arran
    KA28 Cumbrae
    KW All
    LA18 Cumbria, Lancashire
    LA 20 Cumbria, Lancashire
    LD1 & 6 Chester and North Wales
    LD2, 3 & 4 Chester and North Wales
    LN4 South Yorkshire
    LN10 5-6 South Yorkshire
    PA20-49 
    PA60 Jura
    PA61 Colonsay
    PA62-75 Mull
    PA76 Iona
    PA77 Tiree
    PA78 Coll
    PH15-29, 31-40, 45-50 Perthshire
    PH30 Corrour
    PH41 Mallaig
    PH42 Eigg and Muck
    PH43 Isle of Rum
    PH44 Canna
    PL29 3 Devon and Cornwall
    PO30-41 Isle of Wight
    SY25 North Wales
    TR12-13  Devon and Cornwall
    TR17-20 Devon and Cornwall
    TR21-25 Isles of Scilly
    TR26  Devon and Cornwall
    YO41 Mid Yorkshire
    YO43 Mid Yorkshire
    YO51 Mid Yorkshire
    YO60 - 62 Mid Yorkshire
    ZE1 Lerwick
    ZE2-3 Shetlands


    *We’ll refund your money if we are unable to deliver before 9.00am the next working day. This guarantee does not apply if we are unable to find someone to sign for the delivery, and have to leave a “We're holding an item of mail for you” card.

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  3. Why should I pay for extra compensation?

    If you use Special Delivery™ 9.00am then your mail is automatically covered for up to £50 compensation. If you’re sending an item that’s more valuable then we advise that you increase your cover to £1,000 or £2,500, in the unlikely event that it is lost or damaged in transit. For a small additional fee you can insure your item for up to £2,500. Find out how little additional compensation costs.

    Learn more about compensation

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  4. Why should I get consequential loss?

    If you send an item that could be costly if it is lost, damaged or delayed in transit, then take advantage of our consequential loss cover of up to £10,000.

    Learn more about consequential loss

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  5. How do I make a claim for compensation or consequential loss?

    If you believe your item is lost or has been delivered late you can make a claim  through Customer Service.

    If your item was delivered but has been damaged while in our care you can make a claim  through Customer Service.

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  6. Can I buy pre-paid packs and if so where?
    If you know the size, weight and method of delivery, you can save time and get prepaid Special Delivery™ envelopes delivered directly to your desk. Perfect for regular senders of business mail items or merchandising. Buy Pre-paid packs
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  7. Can I arrange for mail to be collected from my company’s offices?
    Instead of wasting your valuable time going out to catch the post, let us come and get it straight from your office with our Business Collection service. We’ll collect all your mail on a daily basis or on request whenever you need it. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services.

    Learn about Business Collections
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  8. How do I set up a business account?

    Benefit from the convenience and efficiency of setting up a business account with us. Make routine mail orders and payments simple and fast, with a service customised to meet your needs.

    Learn about setting up a business account.

    Apply for an account online.

    View the Special Delivery™ pricing guidelines in our online document library.

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  9. What if something goes wrong?

    Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting.

    If your item gets lost or damaged while it’s in our care, you can make a claim for compensation or consequential loss. Learn more about compensation

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  10. How do I contact Customer Services?

    Take a look at our Customer Service section for answers to many of your questions.

    Alternatively, you can call Customer Services on 08457 740 740 or, if you are a business customer, contact us on 08457 950 950.

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  11. How do I know if my item has been delivered?
    You can find out if your item’s been delivered by using our Track & Trace system. Simply enter the reference number from your proof of delivery receipt and we’ll trace your item.
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  12. What are the Special Delivery™ 9.00am terms and conditions?
    You can find out more details and read the small print in our Special Delivery™ 9.00am Terms and Conditions
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  13. My item weighs more than 2kg. Can I use Special Delivery™ 9am?
    No. The maximum weight limit for Special Delivery™ 9.00am is 2kg. If your item weighs up to 10kg we recommend using Special Delivery™ Next Day, otherwise, use our Standard Parcel service or Parcelforce Worldwide.
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  14. Special Delivery™ Late Access

    Customers posting over 400,000 items/annum from a single site now have access to our Special Delivery™ Late Access product for items posted from that site. The Late Access product allows customers to post a proportion of their items after the standard LAT for that area for a premium charge. 

    This service is only available where Royal Mail staff are present on the customer’s premises (in order to process the mail before collection at the later time). In order to qualify for on site processing the customer must comply with the following:

    1. Provide a suitable site which Royal Mail has ascertained meets with RM Health and Safety regulations.
    2. Post a minimum of 400,000 items/annum from a single site.
    3. Provide a regular workflow throughout the day.
    4. Provide a regular volume of traffic throughout the year.
    5. Provide a forecast of daily, weekly and monthly volumes and give at least 24 hours notice of any change in these forecasts.


    The revised customer specific latest acceptance time will depend in each case on the despatch time for the local Mail Centre and the distance of each customer’s premises from that mail centre. Please contact your account handler for more details and to discuss whether you are eligible for this service.

    Charges
    The premium charges for items processed by Royal Mail on the customer’s site and posted after the current standard LAT are as follows:

    1.  £920* per calendar month for the late collection
    2.  A per item charge for all items posted of:
       
    Weight Price
    Up to 100g 32p*
    100g - 500g 34p*
    500g - 1kg 36p*
    1kg - 2kg 40p*


    *Prices exclude VAT which is charged at the standard rate.

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