If you are out when we call, we try and leave your item with a neighbour,
instead of taking it back to the local Royal Mail Delivery Office.
By completing a short form at your local Royal Mail Delivery Office, you can nominate which neighbour you'd like us to try first if you're not in. We need you come to the Delivery Office to do this for security reasons.
If your nominated neighbour is not available to accept an item, we’ll try to leave it with another neighbour.
We post a 'Something for you' card through your letter-box to let you know.
If you would prefer not to have any items delivered to a neighbour you can opt-out.
More information can be found on our main website.