At Royal Mail we take the issue of scam mail very seriously. That's why we're coordinating an industry-wide response to tackle fraudulent mail at its source.
We've developed an industry-wide code of practice and invited all mail operators in the UK to sign-up. This code sets out how the industry can actively work together, and with law enforcement agencies, to tackle the scourge of scam mail. Whistl and UK Mail have already confirmed that they will support the code of practice.
The Code of Practice
Companies signing up to the code of practice will voluntarily commit to meeting the following obligations:
- • Actively work together, and with law enforcement agencies, to tackle the scourge of scam mail
- • Proactively share intelligence of confirmed scam mailings and suspected scam mailings
- • Terminate any mailing identified by law enforcement agencies as being used to attempt to scam the recipients
- • Include anti-scam terms and conditions in contracts
- • Forge closer ties with law enforcement agencies and the broader communications community to prevent scams through letters, electronic communications, telephone calls and other means
- • Provide help and support for victims of scams by sharing information received in our enquiries with appropriate partners including the National Trading Standards Scams Team, law enforcement and other agencies.
A Comprehensive Package of Measures
In addition to the Code of Practice, we are also:
- • Including specific anti-scam mail clauses in all of Royal Mail’s bulk mail contracts. These clauses will enable us to refuse to carry mail that is deemed to be fraudulent
- • Engaging at a European level with other postal operators. This is about seeking to attack scam mail on a pan-European basis
- • Commissioning dedicated research by Bournemouth University into postal scams. We believe this will be one of the most comprehensive pieces of research into the area. This report will be shared with the rest of the industry and law enforcement agencies too.
We are stepping up our attack on scam mail alongside the work we’ve already done to protect customers from scams. In 2014, we set up a joint initiative with the National Trading Standards Scams Team which introduced a new process for terminating the mailings of companies that send fraudulent mail. Since this launched, we estimate we’ve stopped up to 22 million fraudulent items from reaching UK households.
Officers from the Trading Standards have also held tailored training sessions at Royal Mail delivery offices across the UK. This training aims to improve awareness of scam mail among thousands of postmen and women, so they can report suspect items.
What to do if you think you’ve received scam mail
If you think you’ve been a victim of scam mail, you can report it to our dedicated scam team here. By reporting anything unusual or suspicious, you can help our security teams in developing intelligence about scams and postal fraud.