Available Compensation for Lost or Damaged International stamped and metered items
| Our International Services | Compensation available for damaged or lost items |
| Airmail (inc. Airletters and airmail packs) |
Actual loss up to £46 or the market value, whichever is the lower. No Consequential Loss available. Certificate of posting required. Apply within 6 months from posting. |
| Surface Mail |
Actual loss up to £46 or the market value, whichever is the lower. No Consequential Loss cover available. Certificate of posting required. Apply within 6 months of posting. |
| Airsure® |
Actual loss upt o £50* or the market value, whichever is the lower. Unless enhanced compensation has been purchased in which case compensation up to the market value or £250 or £500 (depending on destination) whichever is lower, may be paid. There are restrictions to sending cash to some destinations. Please contact Customer Services for further information. The maximum compensation available for loss or damage to cash, securities or instruments to the bearer is £100. Enhanced compensation is not available for mobile telephones. No Consequential Loss cover is available. Certificate of posting required. Apply within 6 months of posting. |
| International Signed For™ |
Actual loss up to £50* or the market value, whichever is lower. Unless enhanced compensation has been purchased in which case compensation up to the market value or £250 or £500 (depending on destination) whichever is lower, may be paid. There are restrictions to sending cash to some destinations, please contact customer services for further information. The maximum compensation available for loss or damage to cash, securities or instruments payable to the bearer is £100. Enhanced compensation is not available for mobile telephones. No Consequential Loss available. Certificate of posting required. Apply within 6 months from posting. |
Notes:
(i) Evidence of posting must be obtained as without it no compensation for loss or damage will be paid. No Consequential Loss cover is available for International services. Loss claims should not be submitted until after 20 working days (Mon – Sat) for items going to Europe and after 25 working days for Rest of the World
