Available Compensation for Lost items
| Our UK Services | Compensation available for lost items |
| 1st Class |
For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £46.00.
*Refers to VAT exempt 1st and 2nd Class payable on account |
| Articles For The Blind |
Level of compensation is same as 1st Class. See above for details |
| 2nd Class | Level of compensation is same as 1st Class. See above for details |
| Recorded Signed For™ | Level of compensation is same as 1st Class. See above for details |
| Standard Parcels | Level of compensation is same as 1st Class. See above for details. |
| Redirected Mail – sent using the above services | Level of compensation is same as 1st Class.See above for details |
| Special Delivery |
Basic compensation for actual loss:Up to £50 for the 9am service and £500 for the Next Day (by 1pm) service or the market value whichever is the lower and the fee repaid. Evidence of posting is required. For items posted before 9th January 2012 claims must be submitted within 12 months of posting. Claims for items posted on or after 9th January 2012 must be made within 80 calendar days of posting. Consequential Loss for up to £10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting. |
(i) All claims must be accompanied by ‘Basic Evidence’ as a minimum, claimants must also retain all of the packaging and contents of damaged items or items subject to part loss
(ii) Claims for loss of and damage to items with an intrinsic value should be made on Royal Mail’s claim form and supported by additional evidence (evidence of posting and evidence of value). If only Basic Evidence’ can be provided then only postage refund or stamps can be considered
(iii) Evidence of posting includes: the item with envelope of packing including the postage paid, the original certificate of posting and a Smartstamp® or on-line certificate of posting validated at a Post Office®. Where a certificate of posting is provided as part of product acceptance (Recorded Signed For™/Standard Parcels) this must be supplied with the claim
(iv) Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims
(v) Royal Mail reserves the right to inspect the item and packing and/or to request additional documentation or information to protect against unwarranted or duplicate claims
(vi) For items posted in the Christmas period (first Monday in December to the first working day following the New Year public holiday) a further working day (2 working days for redirected mail) will be added to the due day for delivery before compensation for delay is payable
(vii) Items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For™ are not classed as lost until 15 working days after the due date
(viii) In order to make a compensation claim for loss, damage or delay to an item posted with Royal Mail you must have met the appropriate conditions of posting
