How can we help?
How can we help?
Contact us to find the answer
We'd like you to be able to get in touch with each area of Royal Mail, quickly and easily, so we've listed all the numbers or email addresses you'll need below. However, before you call, why not see if the Frequently Asked Questions on our Customer Services and Business Customer Services homepages can help you?
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| Service | Phone number | Opening hours | Information |
|---|---|---|---|
| General Personal enquiries |
Within UK - 08457 740 740 Textfone 08456 000 606 |
8am - 6pm, Monday to Friday. 8am - 1pm on Saturdays |
Call this number to contact a Customer Service advisor |
| Business Enquiries |
Within UK - 08457 950 950 Textfone 08456 000 606 |
8am - 6pm, Monday to Friday |
Call this number to contact our Business Service Centre. |
| Postcode enquiries | |||
| Weekday peak times | 0906 302 1222 | 8am - 5pm, Monday to Friday | Call this number to find a Postcode. Calls cost 50p per minute, to a maximium of £5 |
| Off peak | 08457 111 222 |
5pm - 7pm, Monday to Friday 9am - 2pm on Saturday |
Call this number to find a Postcode outside normal office hours. Calls charged at the local rate |
| Textphone | 08456 000 606 |
8am - 6pm, Monday to Friday. 8am - 12pm on Saturday |
Telephone number for the hard of hearing |
| Service | Phone Number | Opening Hours | Information |
|---|---|---|---|
| SmartStamp | 0845 600 1334 | 8am - 5.30pm, Monday to Friday | This number is for technical enquiries and account/refund enquiries for SmartStamp. Alternatively e-mail us at smartstamp@royalmail.com |
| Online Postage | 0845 611 3425 | 8am - 5.30pm, Monday to Friday | This number is for general enquiries, technical enquiries and refund enquiries for Online Postage. Alternatively e-mail us at onlinepostage@royalmail.com |
| Service | Phone number | Opening hours | Information |
|---|---|---|---|
| Online shop - For Business use and bulk orders for stamps | |||
| Online shop |
08457 782 677 Overseas - +44 131 316 7482 |
8am - 6pm, Monday to Friday | Call this number to enquire about online shop Business and bulk orders. Alternatively e-mail us at business.enquiries@royalmail.com |
| Online shop - For Stamp Collectors or small orders for stamps | |||
| Online shop |
08457 641 641 Overseas +44 131 316 7483 |
8.30am - 5pm, Monday to Friday | Call this number to enquire about online shop stamp collecting and small stamp orders or e-mail us at philatelic.enquiries@royalmail.com |
| Service | Phone Number | Opening Hours | Information |
|---|---|---|---|
| Redirections online |
From within UK - 08457 740 740 International callers - +44 1752 387 112 |
8am - 6pm, Monday to Friday. 8am - 1pm on Saturdays |
Call this number to contact a Customer Service advisor |
| Query about our website |
From within UK - 08456 060 406 International - +44 1226782503 |
8am - 6pm, Monday to Friday | Call this number with questions about our website and how to use it. |
| Service | Phone Number | Information |
|---|---|---|
| Recruitment | Not available |
This is an online application process only. Please do not attempt to call any of the numbers above as the advisors will not be able to assist you. Support is available through the website and job FAQs to enable you to apply for vacancies. |
For Parcelforce Worldwide employment queries please visit the jobs section of their website at www.parcelforce.com/jobs
For Post Office Ltd employment queries please visit the jobs section of their website at www.postoffice.co.uk/jobs.
For queries relating to our Intellectual Property and to get permission to use the Royal Mail brand and logo please visit www.royalmail.com/ip.
