Terms and Conditions

From time to time we make changes to some of our terms and conditions. Please see http://www.royalmail.com/termschanges for further information.

Royal Mail General Terms and Conditions

The following products are subject to PDF icon Royal Mail General Terms and Conditions, the PDF icon Royal Mail Account Terms and the Printed Postage Impressions (PPI) licence. In addition, they have their own specific terms and conditions.

Marketing , publishing and general correspondence products

Download the PDF icon Specific Terms and Conditions for Marketing Publishing and General Correspondence Products Mar16.pdf which cover the following products:

Parcels and products

Download the PDF icon Specific Terms for Parcels, which covers the following products:

  • Royal Mail 24 and Royal Mail 48
  • Royal Mail Tracked 24 and Tracked 48
  • Royal Mail Tracked Returns 24 and Tracked Returns 48
  • Special Delivery Guaranteed by 9am
  • Special Delivery Guaranteed by 1pm
  • Special Delivery Guaranteed Returns
  • 1st Class and 2nd Class Account Mail (Parcels)

International Business Services

Download the PDF icon Royal Mail Specific Terms for International Business Services, which cover the following products:

  • International Business Mail
  • International Business Parcels
  • International Business Tracking and Signature services

Other products under the general terms

  • Pre Sorted Delivery and Early Extraction
  • Early Collect
  • Business Reply Standard
  • Freepost Standard
  • Business Reply Plus
  • Freepost Plus
  • Freepost Name
  • Pre-Pay Reply
  • Admail

Products not covered by the Royal Mail general terms and conditions

None of these products are covered by the Royal Mail general terms and conditions.

  • Door to Door
  • International Stamped Response
  • Mail Collect
  • Mailshots Online – go to Registration then Terms and Conditions
  • PDF icon Mails Verification on Site
  • Clear Prospects
  • Safebox
  • Smilers® – go to “Download the Smilers® order form”
  • Sameday
  • Smartstamp® – got to “Read the money back guarantee terms and conditions”
  • Timed Delivery
  • PDF icon Royal Mail Online Services Terms and Conditions
  • Royal Mail Despatch Manager Online 
  • Callers Service
  • Customer Collections including Single Collections
  • Diversion
  • Floor Fees
  • Forwarding
  • Keepsafe
  • Business Keepsafe
  • Local Collect Business
  • PO Box®
  • Private Post Box
  • Private Roadside Letter Box
  • Redirection
  • Selectapost

Non-contract products and services

Some Royal Mail services have their charges, terms and conditions detailed under ‘Schemes.’ These schemes are made under statute, which means that it is not necessary for our customers to have a contract with us when they use any of the services included in these schemes. There are four Schemes, which cover the following products:

PDF icon Royal Mail United Kingdom Post Scheme 30 November 2015

  • 1st Class mail
  • 2nd Class mail
  • Local Collect (Social)
  • Articles for the Blind
  • Royal Mail Signed For 1st Class
  • Royal Mail Signed For 2nd Class
  • Special Delivery Guaranteed
  • Petitions and Addresses to the Sovereign
  • Petitions to Parliament & Assemblies
  • Poste Restante
  • Proof of Delivery
  • Return to Sender

Overseas Letter Post Scheme

  • International Economy
  • International Standard
  • International Tracked & Signed
  • International Tracked
  • International Signed

Overseas Parcel Post Scheme

Franked Mail Scheme

  • Franking