International Business Parcels Returns

Fast, cost-effective overseas returns

Give international customers the confidence to buy from Britain. International Business Parcels Returns lets them return parcels directly to your UK address or via a local address, with a choice of part-paid or fully-paid delivery options.

At a Glance 

  • Give customers the confidence to buy from Britain
  • Great value parcel returns in 7–10 days
  • Available from 28 countries, from Europe to New Zealand

Choose your returns service

Standard service International customers in 28 countries worldwide can send parcels back to you, without spending a penny. With our standard service, you pay the full price of postage, and we’ll aim to deliver returns to you within 7 ̶ 10 working days.
Local Look Fully Paid Available in 8 countries worldwide, we’ll supply you with a local return address for your customers to send their parcels to. You pay the full price of postage, and we’ll aim to have your parcel back to you within 10 working days.
Local Look Fully Paid and Local Look Part Paid is not currently available from France.
Local Look Part Paid We’ll provide you with a local PO Box returns address. Your customers pay for the domestic postage costs and you pay for the return of these items to the UK. Available in 4 countries worldwide, we aim to deliver returns back to you within 10 working days.
Local Look Fully Paid and Local Look Part Paid is not currently available from France.

How much does it cost?

To start using our International Business Parcels Returns service, you’ll need to purchase an annual licence from us. Then you’ll be charged for every returned item that you receive.

You’ll qualify for a discount if you receive more than 2,000 returns from a single destination.

Anything else you need to know?

For further information about this service, take a look at the documents below.

Downloads

Before you mail

Take a look at our user guide where you’ll find more details about the options we offer, advice on packing and customs paperwork, along with the country specific information and design templates you’ll need to prepare your items.

PDF icon International Business Parcels Returns User Guide

PDF icon International Response Services Specific Terms and Conditions

Template, application form, indicia

Microsoft Office document icon International Business Parcels Returns Standard Template

PDF icon Response Services application form

PDF icon Response Services application form in Welsh

Package icon Royal-Mail-Business-Parcels-Returns-Indicia-November-2014.zip

 

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