International Business Mail Response

Enhance overseas customer responses

Now your overseas customers can reply quickly and easily to your direct mail, market research, and other communications, using a postage paid response. It’s inexpensive for your customers and invaluable for your business.

At a Glance 

  • Receive direct mail responses from overseas customers
  • Only pay for the responses you receive
  • Responses arrive in 7-10 working days

Choose your response service

Standard service Receive replies from customers in over 200 countries worldwide. With standard service, you cover the full cost of postage for every return delivered to your UK address. You can save money by using the same design and pre-addressing your returns to the same UK address, no matter what country your customer is based in. To see which countries where this service is currently not available or where there may be issues with receiving replies please click here.
Local Look Fully Paid Improve your response rate by using a local returns address and tailoring the design of your item to fit with each country. We’ll supply you with a local PO Box address for your customers to reply to, and you’ll pay the full cost of each return, locally and to the UK. This service is available in selected countries only.
Local Look Fully Paid and Local Look Part Paid is not currently available from FRANCE and PORTUGAL
Local Look Part Paid We’ll provide you with a local PO Box returns address and your customers pay for the domestic postage costs. You just pay for the return of these items to the UK. This service is available in selected countries only.
Local Look Fully Paid and Local Look Part Paid is not currently available from FRANCE and PORTUGAL

 

NOTE: Local Look Fully Paid and Local Look Part Paid is not currently available from Portugal

What can you send?

You can mail responses weighing up to 50g from most countries, although size and weight limits may vary. Our standard service also allows you to mail responses weighing up to 250g from selected European countries.

How long do responses take?

With our standard service, we aim to have responses delivered to you within 7 working days, although the speed of postal service can vary from country to country. Our Local Look service takes up to 10 working days.

How much does it cost?

To start using International Business Mail Response, you’ll need to purchase an annual licence from us. Then you’ll be charged for every response item that you receive.

Anything else you need to know?

Find everything you need to know about this service in the document below.

PDF icon Response Services application form

PDF icon International Business Mail Response Services User Guide

PDF icon International Response Services Specific Terms and Conditions

Package icon International Business Mail Response Indicia 2015.zip

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.