Despatch Manager Online

Our free, easy-to-use online shipping management tool

Want to take the hassle out of preparing your shipments? Despatch Manager Online (DMO) makes it simple and efficient to manage and review all of your shipping activity. You can access it if you send at least 1,000 items per year.

At a Glance 

  • Access all Royal Mail Parcels services
  • Print barcoded shipping labels
  • Get detailed reports on your shipping activity
  • Manage orders from multiple locations

How can DMO help your business?

From handling your current shipments to printing address and barcoded labels, DMO can help you manage every step of your parcel despatch process from start to finish. 


Choose which Royal Mail service you need – a list of all your shipments is automatically compiled, ready to submit to us for processing at the end of each day.


Keep track of every item you send – every shipment you send is recorded, so you can review the delivery status of each individual item.


Manage your shipments – print reports, manage customer details, or access complete records of your deliveries – all in one place.

What you get with DMO

  • Address and barcoded label generation
  • Overview of current shipments
  • Sales order data for Royal Mail Parcel services used
  • Customer reports on shipping activity
  • Archive of shipping history
  • Multiple users can use the same application

What Parcel services can you use?

Whether you’re shipping parcels within the UK or internationally, DMO gives you access to a wide range of UK and international services including:

  • Royal Mail Special Delivery Guaranteed®
  • Royal Mail Tracked 24® and Royal Mail Tracked 48®
  • Royal Mail 24® and Royal Mail 48®
  • Royal Mail Tracked Returns®
  • Royal Mail Local Collect®
  • Safeplace
  • International Tracked & Signed
  • International Tracked
  • International Signed
  • International Standard
  • International Business Parcels
  • International Business Mail

What you’ll need to get started

To start using DMO, you’ll need a PC or laptop with access to the internet, running a Windows 2000 operating system or later.

You’ll need a thermal label printer to create address and bar-coded labels for your parcels. We’ll put you in touch with a printer supplier, so you can get your system up and running as soon as possible, and provide you with labels for free.

Help getting started

Request a callback

If you would like to find out more about DMO please complete this form and one of our advisors will contact you as soon as possible.

Barcodes are on the way

From October every parcel you send will have a 2D barcode, so we can give you and your customers more accurate information.

Anything else you need to know?

Visit the Help page for answers to frequently asked questions about this product.


PDF icon Despatch Manager Online - Terms & Conditions


*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.