International Business Tracking and Signature Services

Added peace of mind for your international parcels

Our International Business Tracking and Signature Services give you added reassurance when sending parcels overseas.

At a Glance 

  • Opt for tracking, signature on delivery, or both where available
  • Aims to deliver to Western Europe within 2-5 working days
  • Aims to deliver to Eastern Europe within 3-5 working days
  • And to rest of the World within 5-7 working days

Choose a service to suit your needs

International Business Tracked

Keep tabs on your parcel with tracking at five points after despatch as well as an online confirmation of delivery.

International Business Signed

Your item is tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient(1).

International Business Tracked & Signed

For total confidence, this service combines full end-to-end tracking, signature on delivery and an online delivery confirmation.

A signature is taken on delivery for items sent using International Tracked & Signed and International Signed(1).

Are these services available to any destination?

Availability of our International Business Tracking and Signature Services varies by destination – see our User Guide below for more information.

PDF icon International Business Tracking and Signature Services User Guide

PDF icon International Tracking and Signature Services List

What can you send?

Parcels

You can send parcels weighing up to 2kg(2) with a height, width, and depth no greater than 900mm, with no single side longer than 600mm.

Tubes and rolls

You can send tubes or rolls weighing up to 2kg(2) with a maximum length of 900mm. The length + 2 x diameter combined should not be more than 1040mm.

What can’t you send?

There are some items we can’t carry in overseas post for legal or health and safety reasons, and others that have some restrictions.

See a detailed list of prohibited items and a list of restricted items.

How long will it take?

All our International Business Tracking and Signature Services aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days.

How much will it cost?

You can calculate the price for our International Business Tracking and Signature Services using the downloadable calculator below, or check the rate card.

Package icon 2017 version International Business Services Calculator.zip

PDF icon International Business Tracked and Signed Rate Card

Is there compensation for loss or damage?

For our Tracked services we provide proof of posting and compensation up to £100 as standard. We also offer the option of extra compensation up to £300 to protect valuable items against loss or damage. For International Signed the standard level of compensation is £50 with the option of extra compensation up to £250.

However, because we rely on postal services and couriers around  the world, we can’t offer a guaranteed delivery time, and we can’t compensate for delays.

Learn more about compensation for loss or damage

Entry level

To access our International Business Tracking and Signature Services, you can either:

Achieve a consolidated entry level of a minimum of 1,000 items per annum across the following services: Royal Mail Tracked 24®, Royal Mail Tracked 48®, International Business Tracked, International Business Tracked & Signed, and International Business Signed.

Or

Spend a minimum of £5,000 per annum across our International Business Services.

If you don't think you'll meet the criteria above, see International Services on Account.

Anything else you need to know?

For full details about our International Business Tracking and Signature Services, including advice on preparing your parcels, check the documents below.

PDF icon International Business Tracking and Signature Services User Guide

PDF icon Royal Mail Specific Terms for International Business Services

PDF icon Royal Mail General Terms and Conditions

Additional information

Track your item

International incidents update

 

(1)However, we do not provide a copy of the signature as part of the standard service.

(2)Printed papers allowable up to 5kg.

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.