Royal Mail Tracked 24®

Keep tabs on urgent parcel deliveries

Royal Mail Tracked 24® provides a UK-wide next-day* delivery service with online tracking included, so you can keep tabs on your parcel’s progress.

At a Glance 

  • Next working day* parcel delivery with online tracking
  • Optional signature on delivery, plus SMS and/or email notifications
  • Free collection and free management reporting

How to access Royal Mail Tracked 24®

To access Royal Mail Tracked 24®, just send at least 1,000 parcels a year, per site, across all Royal Mail Parcel services.

What can you send?

With Tracked 24 you can send items weighing up to 15kg and measuring up to 61cm x 46cm x 46cm.

High volume customers who send over 300,000 items per annum with Royal Mail can send parcels weighing up to 20kg and measuring up to 0.129 cubic metres.

For tube-shaped items, the length of the item plus twice the diameter must not exceed 104cm, with the greatest dimension being no more than 90cm.

Delivery confirmation

Want to know when your parcel has arrived? Tracked 24 offers the following options:

  • Online proof of signature on delivery
  • SMS notification
  • Email notification

Nobody home?

If your customers aren’t home, redeliveries are free with Tracked 24. Alternatively, Safeplace allows customers to nominate a safe place where parcels can be left if no one is home to accept delivery.

Tracking and compensation for loss or damage

Follow your parcel’s progress from start to finish with online tracking. For extra peace of mind, there’s up to £50 of compensation cover included to protect against loss or damage to your item.

How much will it cost?

Calculate a price for Tracked 24 delivery of your package.

Collection is included in the price.

Easy-to-use despatch management system

Do you send at least 1,000 parcels a year? It’s simple to prepare, process, and despatch them quickly and efficiently with our Despatch Manager Online (DMO) software.


With Royal Mail Tracked 24 you can access a number of detailed management reports including sales order and customer summaries as well as quality of service reports.

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.


Royal Mail Parcels User Guide 2014

Specific Terms for Parcels

Royal Mail General Terms and Conditions

* We aim to deliver Tracked 24 the next working day but deliveries to certain postcode areas may take longer.