Local Collect®

Local Collect®

Monday to Friday 8am-6pm

08457 950 950

5p per minute*

Royal Mail’s national Click & Collect service for e-tailers

With Local Collect® your customers can have parcels delivered directly to their local Post Office® branch to collect at their convenience. We’ll send them an SMS/email notification when their parcel is ready to collect, so you can ensure they receive their delivery first time, every time.

At a Glance 

  • Customers can collect from over 10,500 Post Office® branches across the UK
  • 4,200 branches offer collection outside regular office hours, including evenings and weekends
  • They’ll get an SMS/email notification when their parcel is ready
  • Increases first time delivery success

Good for you, good for your customers

With the Click & Collect market set to grow by 8% per annum over the next five years(1), customers will increasingly expect to be offered Click & Collect as a delivery option. And that’s where Local Collect comes in.

A free service for you and your customers, Local Collect is available at 10,500 Post Office® branches across the UK. Many offer collection outside regular office hours, including evenings and weekends.

A great way for customers to get their hands on their goods fast, Local Collect also lets you maximise convenience and first time delivery success.

75% of online shoppers trust the Post Office as an alternative delivery location
Hall & Partners – Delivery Matters – April 2014

How it works

We’ve made it easy for you to access a dynamic database of Post Office® branches to offer Local Collect through your website. Your customers simply select the most convenient location when they place their order.

We’ll send your customer an SMS and/or email when their parcel is ready to be collected from their chosen branch.

A flexible delivery option, Local Collect is free to e-tailers using Royal Mail Tracked 24 and 48 or Royal Mail Special Delivery Guaranteed by 9am or by 1pm, and available with all other Royal Mail parcel services for a small fee.

(1) As part of Royal Mail Tracked® and Royal Mail Special Delivery Guaranteed®
Source: Verdict retail analysts

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.

Document downloads

PDF icon Local Collect customer presentation

PDF icon Local Collect API service overview

PDF icon Special Terms for Royal Mail Local Collect

 

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.