For the past eight years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.
This independent study provides insights into consumer attitudes towards
e-commerce and fulfilment.
Trust Royal Mail
Year on year, Royal Mail continues to be the most trusted national delivery company.
Trust translates into sales: 76% of online shoppers say they would buy through a retailer that used Royal Mail for delivery.
That's because Royal Mail delivers a service online shoppers trust.
Online shopping shows no sign of slowing down with year-on-year growth continuing for both frequency and average spend, driven by marketplace shoppers and the under 55s.
UK and International editions
Our 2016 Delivery Matters UK report is now available for you to download. Coming soon, you'll be able to access our latest International research. In the meantime, take a look at our country reports from 2015.
|International Summary||Download now|