Close
Your privacy and our use of cookies

Cookies help us improve your Royal Mail online experience. If you accept their use, continue using our site. Or, find out more about cookies

Skip to main content
Royal Mail Logo
Log in or register
Log in or register
Close

If you are already registered on royalmail.com, please enter your details here:

*Indicates a required field

(Passwords are case-sensitive, and must contain 8 characters or more without spaces)

  • Forgotten your password?
  • Send me a new password

If you have not already registered, you can do so now.

Register
  • Other Royal Mail accounts
  • Log in to Online Business Account
  • Log in to Despatch Manager Online
  • Sending mail
    • UK delivery
      1st Class mail
      2nd Class mail
      Guaranteed
      Sameday™
      Special Delivery Guaranteed™
      Parcelforce services
      Confirmed
      Royal Mail Signed For™ 1st Class
      Royal Mail Signed For™ 2nd Class
      Special services
      Articles for the Blind
      HM Forces Mail
      Postbus
      International delivery
      Airmail
      Tracking or signature
      Airsure®
      International Signed For™
      Guaranteed
      Parcelforce Worldwide
      Using our international services
      Preparing your international letters and packets
      Country guides
      How to buy our services
      Online Postage
      Online shop
      Post Office®
      Tools
      Our prices
      Postcode finder
      See all mailing services
  • Receiving mail
    • Receiving services
      Redirection
      Keepsafe™
      Redelivery
      PO Box®
      Tools
      Fee to pay
      Track & Trace
      See all receiving services
  • Shop
    • Shop
      Current stamp range
      Collectibles
      Gifts
      Personalised stamps
      Business supplies
      Doctor Who
      Football Heroes
      Visit shop
  • Help & support
  • Business services
    • Parcel despatch
      High volume (over 20 items a week)
      Low volume (under 20 items a week)
      Marketing services
      Occasional users
      Regular users
      General correspondence
      For sending documents and mailroom services
      Specialist services
      Government and public sector services
      Services for publishers
      Business tools
      Online Business Account
      Despatch Manager Online
      Printed Postage Impressions (PPI)
      See all business services
  • Basket
    • Basket
      Online postage
      Online shop
  • Home
  • FAQs
  • Email
  • Print

FAQs

  • Branch finder
  • Depot finder
  • FAQs

To help you find your nearest Post Office® branch or Parcelforce Worldwide depot, take a look at some of these tips. Either click on a link below or scroll through.

  1. How do I use this application?
  2. What if I don't know my full postcode?
  3. How do I know I can get the service I want?
  4. How accurate is the Post Office® branch finder?
  5. How do I get further assistance?
  6. My branch does not seem to appear in the results.
  7. Why can't I see a map in the results?
  8. I have searched using my town but it did not return any results.
  9. What is the Post Office® mobile service?
  10. What is the Post Office® home delivery service?
  11. What is the accessibility services?
  12. I have a Post Office® Card Account - where is my nearest ATM?
 
  1.  

    How do I use this application?

    To find your nearest Post Office® branch or Parcelforce Worldwide depot, select the relevant tab and then enter your postcode or town and click 'Search'. The nearest location(s) to you will then be displayed.


    Back to the top


  2.  

    What if I don't know my full postcode?

    You can either find your full postcode by entering your address in our Postcode finder or you can enter a short postcode, for example EC1. If you are looking for your nearest Post Office® branch you can also search by the name of the town.


    Back to the top


  3.  

    How do I know I can get the service I want?

    The opening hours of the Post Office® branches are listed. You can also call 08457 223344 for information on the services available.

    Parcelforce Worldwide depots offer a comprehensive range of UK and overseas delivery services. Please call 0800 224466 for specific opening times and full details.


    Back to the top


  4.  

    How accurate is the Post Office® branch finder?

    There are around 12,000 Post Office® branches nationwide, so there is bound to be one conveniently located for you. These results give approximate distances and do not take account of obstacles such as rivers, roads or railway lines.


    Back to the top


  5.  

    How do I get further assistance?

    If you require assistance in using this site, please call us on 0845 606 0406.
    Opening hours: 8.00am to 6.00pm Monday to Friday.
    Alternatively, you can email us.

    If you require any further information on Post Office® branches then please call us on 08457 223344. Opening hours: 8.15am to 6.00pm Monday to Friday, 8.30am to 5.30pm Saturday.

    If you require any further information on Parcelforce Worldwide services or depot locations, please call our Enquiry line on 0800 224466.
    Opening hours: 8.30am to 5.30pm Monday to Friday.
    Alternatively, you can e-mail Parcelforce Worldwide


  6.  

    My branch does not seem to appear in the results

    Let us know if a branch is not appearingOpens in new window in our Branch finder tool.


    Back to the top


  7.  

    Why can't I see a map in the results?

    A map will only be produced if you have searched using a postcode. If the postcode being searched on is the same postcode as that of your nearest branch - no map will be displayed. Alternatively it could be because you have entered the wrong postcode. Use our Postcode finder to verify the address.


    Back to the top


  8.  

    I have searched using my town but I did not get any result back?

    The branch finder tool only works by searching for your nearest large town. If your town is not showing - please try searching on the town closest to you that is larger than the one you originally searched on.


    Back to the top


  9.  

    What is the Post Office® mobile service?

    A mobile Post Office® is a modern, fully equipped van offering Post Office® services. There are more than 168 villages currently visited by a Mobile branch across the UK today. These communities are visited at set times and days each week, and the majority of Post Office® products and services are available through the mobile service. These vehicles have an access lift at the back to assist elderly or disabled customers. For more information please call 08457 22 33 44. For Welsh call 08457 46 84 69.


    Back to the top


  10.  

    What is the Post Office® home delivery service?

    This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer's home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.


    Back to the top


  11.  

    What is the Post Office Branch Access guide?

    As a business that is committed to providing great customer service, we recognise the importance of ensuring that the 12 million disabled people who live and work in the UK can access their local Post Office® branch. In launching this new access guideOpens in new window to our branches we have set out to give customers practical information on the accessibility of our retail network.


    Back to the top


  12.  

    I have a Post Office® Card Account - where is my nearest ATM?

    You can search for the ATM nearest to you using the drop down selection box and by entering your postcode in the search box. The results will show you whether your nearest ATM is available 24 hours a day. If it is not, it will only be accessible during the branch opening hours.


    Back to the top


Our other websites
Royal Mail Group Opens in new window
Parcelforce Worldwide Opens in new window
Post Office ® Opens in new window
MarketReach Opens in new window
About us
Freedom of information
I'm an employee
Supporting Prostate Cancer UK
Latest news
Our partners
Stamp retailers
Affiliates
Mailing houses
Franking services
  • Home
  • A-Z of services
  • Help & support
  • Business help & support
  • Contact us
  • Mailing tools
  • Jobs
  • Prices 2013
share on facebook share on twitter
  • Terms and conditions
  • Privacy policy
  • Cookies policy
  • Accessibility
  • Cymraeg
© Royal Mail Group Ltd 2013. All rights reserved

Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

  • Session cookies - these expire when you close your browser and do not remain on your computer.
  • Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide .

Cookie Category Details
Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

  • Identify you as being logged in to this Website
  • Remember the goods and services you ordered when you get to the checkout page
  • Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website
  • Remember things like service selections you have made which are essential for us to provide you with services you have requested
  • Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

  • Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
  • Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising
Functional

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

  • Identify you as having consented to use of cookies by this Website
  • Remember settings you've applied (such as layout, text size, preferences and colours)
  • Remember selections you have made (such as search functions and results, and goods and services)
  • Apply customised content segments to individual users
  • Apply users' individual service specifications (such as usage or credit allowance)
  • Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns.

This website does not currently use any targeting/advertising cookies